Reviews (1,923)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.
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This app is great for all aspects of email marketing and their customer service is some of the best I've seen. Great app overall would recommend
Amazing support Abby ! Thank you so much for finding my wrong setting quickly !!
Highly recomended Avada app.
Jasmine from Support was a great help in personalizing my pop-up form. I highly recommend AVA for any Email Marketing needs!
Very helpful customer service. Got help right away, even on a Sunday. Liz got everything up and working for me, and I am very happy about it!
Hana was is incredible. She responded immediately and took care of our issue right away. She came to our store, created all the solutions, and was incredibly fast. Thank you so much, Hana!
Lucy has great communication silks from AVA. I haven't used the full app yet on shopify and just started and has live agent right there to help you. Excellent.
Thank you Abby for the support! It seems to be the only SMS that works for Hong Kong region! I have tried others, only this works!
Great App. And even better... the support. Super fast, super friendly, and straightforward!! I highly recommend that team!
It helped a lot actually. I really like it popup. And the team have solved many problems of mine. Great app!
Thank you for your review, which motivates our work a lot.
If you need any assistance, please feel free to contact us. We are always willing to assist you!
All the best,
Jasmine
I like AVA because: 1. Unlike other similar platforms full of bugs, it just worked. (I tried SMSBump, not recommended) 2. Live support was on point. Liz and Abby from chat was extremely helpful with the initial setup and answering questions. There is an ongoing issue with authentication from Shopify when using the Safari browser, otherwise I have no complaints.
Anytime I encountered technical issues, the live support was promptly available to diagnose and fix my issues. They have a habit of escalating technical issues immediately to their tech team and getting it resolved for the customer, which saves me a LOT of headache.