Avada Email Marketing & SMS , 1,742 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly automation workflows and advanced segmentation options, ideal for personalized campaigns. Its customizable templates for emails and pop-ups, along with workflows for welcoming new customers and addressing abandoned carts, are highly valued. The 24/7 customer support is praised for its promptness and expertise, with staff members often singled out for their exceptional help. The app's generous free plan is also a plus, making it suitable for new or budget-conscious businesses. It's recommended for its robust features, excellent support, and commitment to merchant satisfaction.
Refine
-
By rating
My pop-up wasnt showing. Started chatting with Daisy and it was fixed in 5minutes! Awesome help. Do recommend
Emily really helped me today. Everything I needed she helped with. Really good customer service! Thank you Emily!
It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at AVADA receives your feedback – they’ll be thrilled to hear your kind words.
Wish you many advantages in your business!
AVADA Support Team
great support and fantastic customer service team. I liked it a lot. They are very responsive and simple app
I have been using this app for more than a year and I am absolutely happy with all the services. The support is absolutely fantastic and responds in a timely manner. I had Liz for my recent request and she was able to guide me quickly on what was the issue and also what I have to do to solve it.
Great service with enough features included in the free plan option which makes a great start. Super responsive support. Prakash gave me essential info to know how to best use their too.
I switched from another popular email marketing app because the other app had greatly reduced my mobile Google PageSpeed Insight score, which is not a good thing. I've been super thrilled with this app and the support I received. Moreover, I achieved my goal regarding the mobile PageSpeed score; it was not impacted by this app at all, which is great. There were initially some compatibility issues between this app and one of the other apps as well as my theme but they fixed it and everything is working great now. My issue was resolved in less than 24hrs; my initial request was at the end of their support hours and they asked me if it was ok for them to get on it the next day and I said, "no prob" and they were on it before I even checked the next day. Lots of features and a very reasonable pricing structure.
This app is cheeper than other Email/SMS marketing Apps. Although there are lots of problem and bugs on it, the customer service are relly nice.
Awesome Customer Service! Great Team! Excellent Problem Solvers! Glad to use Avada apps. Thanks guys
Hello,
Thank you so much for sharing your feedback on our app with the community of Shopify. What you think of us is very important and every day we work to improve and deliver the best service to you.
Please feel welcome to ask for our support anytime you need
Daisy
great customer service! had a problem where I could not edit the template email text.....Aisha helped me fix this..great help!
A very pleasant and quick response from Hana who had assisted me today, She answered all my questions with ease and managed to solve my problem within a few minutes. Thank you once again.