Reviews (1,884)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features and exceptional customer support. It offers a user-friendly interface, powerful automation tools, and customizable email templates that enhance marketing efforts. The free plan is appreciated for its accessibility to businesses of all sizes. Key features like templates, sales pop-ups, and forms integration effectively engage customers. The support team, including members such as Hana, Lydia, and Esther, is praised for their quick, knowledgeable, and friendly assistance, available 24/7.

March 15, 2023

Wonderful support, thanks. Fast customer service and very knowledgeable customer service. Thank you all

90DegreeLighting
United States
10 months using the app
December 30, 2022

I am so happy and pleased with my new popup. I am very new to all of this. I got stuck and needed help. I pressed the Chat and got Jasmine! She was so sweet and helpful, even going beyond to change something for me that I could not find myself. She is wonderful. I am so happy!

LaGail Michelle
United States
10 months using the app
January 21, 2022

Super service à la clientèle de Lucy ! Elle m'a aidé à régler un problème rapidement ! Merci pour le service !

Lila & Co
Canada
10 months using the app
October 10, 2020

Very easy to use and very quick to install. The support team is great and very helpfull. The email automation is applyable to a llot of different situations.

Pamora
Germany
10 months using the app
Avada replied October 10, 2020

Much appreciated your feedback. I hope you will keep your love with the new app updates in the near time. And our pleasure to support you!

All the best,
Rainy from AVADA

October 23, 2021

The platform is everything you'll need for email and sms marketing. Its easy to use even for non-technical users. You can set it up within minutes and go live with it. Moreover the support team is the best one you'll ever find. Can't praise the Avada team enough. Even for free plan users they'll help you customize things as per your site and requirements. The developers will curate according to your needs and that too for free, couldn't ask for anything more.

Craft'D
India
10 months using the app
August 28, 2022

Aisha is AMAZING! She is kind and personable! She knows her stuff! When it came to any question I had she answered me and reminded me she was there during the process! She needs a promotion!!

Author Frances Marie
United States
10 months using the app
Edited November 4, 2021

There are some nice features in this app. I'm trying the pro plan features at the moment. Making changes and customizing your automations is very easy. App crashes sometimes, so saving your changes on a regular basis is recommended. People from the helpdesk are kind en provide some good help.

Proef Koffiebonen
Netherlands
10 months using the app
February 5, 2022

This app has really helped streamline some needed email marketing processes. I ran into one small issue and Jasmine from support was able to help me fix it in less than 5 minutes. Great app.

Cultivated Manor
Canada
10 months using the app
February 1, 2022

Jasmine help me to export an information that we needed with an excellent servicie. It would be better if we can export the information direct from the forms or SMS, etc

Everyday Love By Marialejandra Manotas
Colombia
10 months using the app
Edited November 7, 2022

The AVADA App for email marketing is great.
However if you decide to go for the complete SEO Suit you will really benefit from the this wonderful system. One very beneficial aspect of this email marketing App is their extreemly helpful support. They are always available to provide help through chat. You should feel lucky if you get a lady named Liz on the chat. She knows what she is doing and goes out of way to provide all the support needed for your success in integrating it properly with Google. I am sure the other members of support are also equally competent and good, but our experience has only been with Liz and boy are we delighted to get the support we needed! She is thorough and guide you all the way. Thank you AVADA email marketing for the wonderful App and thank you Liz for all your help. Today on October 08, 2022 I needed some help with redesigning content marketing and Emily was the AVADA representative who came to my rescue. She is also very knowledgeable as well as helpful. Thanks Emily. Nov 7 2022.
Today I needed help again with the email marketing templet. I was connected with Juliana on the chat board. She was also very well informed and helped me until all my questions were answered and the issues I was having were all resolved. Thank you Juliana... You are great.

Nature Home Decor
United States
10 months using the app