Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and efficient, offering customizable features such as templates, workflows, and advanced segmentation. It's praised for its automation of email sequences and SMS reminders. The support team is highly commended for their prompt and professional assistance. Merchants appreciate the mobile-friendly design, generous free plan, and affordable paid plans. The app's analytics, reporting features, and 24/7 customer service are also highly valued.

Edited May 1, 2023

Very good app. Great assistance from Emily. She was very helpful, to solve all my problems!

Over 1 year using the app
November 9, 2021

My pop-up wasnt showing. Started chatting with Daisy and it was fixed in 5minutes! Awesome help. Do recommend

Masks New Zealand
New Zealand
Over 1 year using the app
July 12, 2022

I have been using this app for more than a year and I am absolutely happy with all the services. The support is absolutely fantastic and responds in a timely manner. I had Liz for my recent request and she was able to guide me quickly on what was the issue and also what I have to do to solve it.

Over 1 year using the app
Edited September 8, 2021

I switched from another popular email marketing app because the other app had greatly reduced my mobile Google PageSpeed Insight score, which is not a good thing. I've been super thrilled with this app and the support I received. Moreover, I achieved my goal regarding the mobile PageSpeed score; it was not impacted by this app at all, which is great. There were initially some compatibility issues between this app and one of the other apps as well as my theme but they fixed it and everything is working great now. My issue was resolved in less than 24hrs; my initial request was at the end of their support hours and they asked me if it was ok for them to get on it the next day and I said, "no prob" and they were on it before I even checked the next day. Lots of features and a very reasonable pricing structure.

Aven WFH Life
United States
Over 1 year using the app
June 4, 2022

La meilleur application pour récupérer des commandes, super sav, j'avais un souci de spam, la conseillère a été parfaite

Stop les nuisibles
Over 1 year using the app
November 24, 2022

I used this app to create a popup notification for our Black Friday Promotion.
Special thanks to Jasmine from AVA who was very profesionel and fast helping me to create this notification.

Pink Heaven Lingerie
Over 1 year using the app
May 13, 2021

Awesome Customer Service! Great Team! Excellent Problem Solvers! Glad to use Avada apps. Thanks guys

VROK - Virtual Retail Outlet Kompany Limited.
Over 1 year using the app
Avada replied May 14, 2021

Thank you so much for sharing your feedback on our app with the community of Shopify. What you think of us is very important and every day we work to improve and deliver the best service to you.

Please feel welcome to ask for our support anytime you need

March 8, 2022

I love this app because is kind of a one stop shop where everything is all in one app such as reviews, emails, abandoned cart

United States
Over 1 year using the app
December 17, 2021

Great app to have. The staff at Avada is extremely supportive of the product and are there for you. I had Jasmine help me out on setting up everything from popup, return workflow, abandon cart campaign , and setting everything to best practice. So Jasmine you get 2 thumbs and five stars. Thank you so much for all the help. Avada is the best marketing app for Shopify stores :)

United States
Over 1 year using the app
Edited January 11, 2023

This is a great app. Liz in customer service was excellent and walked me through setting everything up on my store. Hannahrosevintageboutique.com

Hannah Rose Vintage Boutique
United States
Over 1 year using the app