Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

September 30, 2022

Hana assisted me with an issue I was having. She was great and stayed with me until the issue was resolved. The response was very fast. So far, I'm very happy.

REIKI LUNAS
United States
About 1 year using the app
Edited April 10, 2023

It was a great job, it helped me a lot, and Hana was very helpful when I had a problem, and I thank her for that!

jpkrkc&co
Hong Kong SAR
About 1 year using the app
July 19, 2022

Got the correct solution to the problem. "Hana" solved the problem for me in less time. Great customar support. Thank you

buyherbundles
Canada
About 1 year using the app
October 11, 2021

I've been using this app for a while now and it's been an absolute lifesaver! It's so easy to use and customer service is amazing too. They are always there to help you with whatever you need.

Tinyandglow
Saudi Arabia
About 1 year using the app
April 22, 2022

Ho avuto un'esperienza positiva con Candace del servizio assistenza che con grandissima pazienza, affabilità e competenza, più volte è riuscita a risolvere le questioni di cui avevo bisogno. Consiglio Avada per l'eccellente servizio di assistenza ai clienti.

HUNDRED100
Italy
About 1 year using the app
March 7, 2022

The app is awesome and the agents/support is the best. I can’t say enough. Please use them. My site looks amazing

Kolor Revolution Apparel
United States
About 1 year using the app
October 1, 2022

Muito bom, atendente Abby muito atenciosa.
Ajudou bastante no que eu precisava, foi muito rápida nas respostas também!

SouTonStore
Brazil
About 1 year using the app
Edited June 25, 2021

The app is not as intuitive to work with as I'd like, but the customer service makes up for it and they're able to walk me through what I'm missing!

Wild Return Botanical Apothecary
United States
About 1 year using the app
Avada replied June 25, 2021

Thank you so much for your review. About the app limitation, I know there are some limits in popup editor, but I believe support has helped you customize as your wish. We will note all features requests and update it at soonest.

I shoot you an email so that we can make sure all of your requirements are achieved now. Kindly check your email or chat with us.

Thank you,
Rainy

September 1, 2022

This app has quickly become very important in our on-page marketing. Support has always been very helpful and easy to work with when needed. We look forward to the growth this app brings and would recommend it to other Shopify shop keepers.

Thunder Mountain Bikes
United States
About 1 year using the app
January 10, 2022

So easy to use! Chat support is so amazing and they help so much with any questions you might have! Lots of templates to choose from as well!

AllThingsTwisted
United States
About 1 year using the app