Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly automation workflows and advanced segmentation options, ideal for personalized campaigns. Its customizable templates for emails and pop-ups, along with workflows for welcoming new customers and addressing abandoned carts, are highly valued. The 24/7 customer support is praised for its promptness and expertise, with staff members often singled out for their exceptional help. The app's generous free plan is also a plus, making it suitable for new or budget-conscious businesses. It's recommended for its robust features, excellent support, and commitment to merchant satisfaction.

December 7, 2021

I used this app for email marketing and also looking to set up SMS. The chat team was amazing Liz & Jalal were very helpful they were very patient. I look forward to this journey. Thank you, guys!

ooh La La ZODIAC
United States
About 1 year using the app
December 16, 2022

AVA it's a great app easy to use. Their customer service is oustanding too, Hana was very helpful and friendly in assiting my queries!

Leykos
United Kingdom
About 1 year using the app
December 29, 2021

He recibido un apoyo espectacular por parte de Jasmine,por parte de Avada.
Os recomiendo 100%,MUY BUENAS APLICACIONES.

Dukaral
Spain
About 1 year using the app
January 27, 2022

Hello, Daisy is just wonderful and is quite helpful. She is quite prompt with the solution and does more than what's required.

Ecoscential
Australia
About 1 year using the app
Edited January 12, 2023

Giving Hana 5 stars for helping fix an essential part of my business.
Customer service is excellent and very thoughtful and intelligent.
I recommend it to any business owner.

Benj
United States
About 1 year using the app
Avada replied October 24, 2022

Dear Ben from Benjclothing team,

We were absolutely overwhelmed to see your review of our app and service!
Hope you experience the app more and give further feedback. Have a nice day 😊

All the best,
AVADA Support Team

October 27, 2022

App muy necesaria y muy buen servicio técnico. las prestación son muy altas. calidad/precio TOP
muy recomendada

Feminachicboutique
Spain
About 1 year using the app
Avada replied October 27, 2022

Has dejado una sonrisa en los rostros de todo nuestro equipo con tus amables palabras. Muchas gracias por compartir esto con nosotros. Estamos agradecidos de haber tenido la oportunidad de apoyarlo.

Mis mejores deseos,
Equipo de soporte de AVADA

November 2, 2021

Daisy is the best support assistant ever - She needs a promotion!
A true example of real customer service - she offers her assistance without you even asking,and regularly sends emails whenever she notices a problem on our account - She is like our very own employee.Avada won't be good without her!

NeonSales
South Africa
About 1 year using the app
Edited October 11, 2021

I had troubles in the past but almost instantly the customer service of avada solved my problem and now I'm having a great experience with this app. Highly recommended!!!

Enrique Zervin
Mexico
About 1 year using the app
Avada replied October 9, 2021

Hi there,

Rainy here from AVADA and I am sorry to hear about your trouble installing the app. I think we can sort it out right away.

I sent you a follow up email so that we can know exactly what error you got, our technical team will resolve it then. And I am so willing to help you set it up, get started based on your store demand.

Hope to hear back from you!
Rainy

November 23, 2022

This is an excellent App for Email Marketing. Easy to create different forms, create automated responses. They support it excellent - shout out to Hana for all her help today. Not just Hana, every support contact we have had has been excellent - knowledgeable and helpful. 

Specs Opticians
United Kingdom
About 1 year using the app
December 15, 2021

Daisy have been super helpful and prompt w my queries and issues I have encounter thru out. She's attentive and initiative! Thank you Diasy! You are a gem!

Season of Dawn
Singapore
About 1 year using the app