Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

April 28, 2022

I used this app for exactly what it lists.. SMS, Email Marketing and pop ups. It works great and I love how everything is all in this one app whereas I don't have to install too many apps to get things done. When I needed assistance, the service team reached back to me fairly quickly and Marcus helped me and he was very knowledgeable. Would recommend.

Cee Beauty LLC
United States
About 1 year using the app
August 21, 2021

We decided to move on Shopify for the easy and hassle-free settings, since we meet Avada after trying few of other marketing tools. The app is doing exactly what you need to manage all the recent exigent needs of a modern customer, from merchant point of view it has been a great surprise to discover one of the best support team I ever meet on shopify app store, so far. Hope to grow big with them!

TheSingingBees
Italy
About 1 year using the app
March 21, 2022

Liz was very helpful with getting our email contact list setup. So far we have been impressed with the app and the customer service has been great to work with!

Northeast Country Store
United States
About 1 year using the app
September 17, 2022

absolutely delightful customer service. they always reply on the spot and help you solve the issue on the spot.

The Goods Collective & Co
United Arab Emirates
About 1 year using the app
February 7, 2023

Jasmine was helpful and kind. The app is easy to use, well structured and works great for many different occasions.

GoodThings
Ireland
About 1 year using the app
February 2, 2021

Easy to use and very helpful app!! It helped me gaining back the lost customers from the abandoned cart. I highly recommend it!!

Happy Case
Greece
About 1 year using the app
Avada replied February 2, 2021

Thank you very much for your feedback, we are so happy to hear our app helps your store to recover lost sales. Hope that it will be a good friend along with your stores' growth.
If you need any support from our team, feel free to contact us via live chat or support@avada.io

Wish you all the best,
Rainy from AVADA

Edited December 29, 2022

Excellent support from Hana , She was very patient to answer all my queries , Very happy and satisfied with support provided from Hana . Thank you so much .

colorsofindia.store
India
About 1 year using the app
Avada replied November 9, 2022

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to support you.

Regards,
AVADA Support Team

May 27, 2022

Esther and Marcus are patiently helped me with my questions and answered very quickly, nice experience! thanks a lot!

Eombuy 易買
Hong Kong SAR
About 1 year using the app
December 19, 2021

The best SMS application, the price is cheap compared to other applications and customer service very fast with rainy

UltimeDeals
United States
About 1 year using the app
October 18, 2022

I had an issue with the image being blurry and couldn't get it right. I used the support chat and I got a quick response from Juliana who had fix my issue. Thank you Juliana for your help.

Fotoxposure
United States
About 1 year using the app