Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

Edited January 12, 2023

Giving Hana 5 stars for helping fix an essential part of my business.
Customer service is excellent and very thoughtful and intelligent.
I recommend it to any business owner.

Benj
United States
About 1 year using the app
Avada replied October 24, 2022

Dear Ben from Benjclothing team,

We were absolutely overwhelmed to see your review of our app and service!
Hope you experience the app more and give further feedback. Have a nice day 😊

All the best,
AVADA Support Team

October 27, 2022

App muy necesaria y muy buen servicio técnico. las prestación son muy altas. calidad/precio TOP
muy recomendada

Feminachicboutique
Spain
About 1 year using the app
Avada replied October 27, 2022

Has dejado una sonrisa en los rostros de todo nuestro equipo con tus amables palabras. Muchas gracias por compartir esto con nosotros. Estamos agradecidos de haber tenido la oportunidad de apoyarlo.

Mis mejores deseos,
Equipo de soporte de AVADA

November 2, 2021

Daisy is the best support assistant ever - She needs a promotion!
A true example of real customer service - she offers her assistance without you even asking,and regularly sends emails whenever she notices a problem on our account - She is like our very own employee.Avada won't be good without her!

NeonSales
South Africa
About 1 year using the app
Edited October 11, 2021

I had troubles in the past but almost instantly the customer service of avada solved my problem and now I'm having a great experience with this app. Highly recommended!!!

Enrique Zervin
Mexico
About 1 year using the app
Avada replied October 9, 2021

Hi there,

Rainy here from AVADA and I am sorry to hear about your trouble installing the app. I think we can sort it out right away.

I sent you a follow up email so that we can know exactly what error you got, our technical team will resolve it then. And I am so willing to help you set it up, get started based on your store demand.

Hope to hear back from you!
Rainy

November 23, 2022

This is an excellent App for Email Marketing. Easy to create different forms, create automated responses. They support it excellent - shout out to Hana for all her help today. Not just Hana, every support contact we have had has been excellent - knowledgeable and helpful. 

Specs Opticians
United Kingdom
About 1 year using the app
December 15, 2021

Daisy have been super helpful and prompt w my queries and issues I have encounter thru out. She's attentive and initiative! Thank you Diasy! You are a gem!

Season of Dawn
Singapore
About 1 year using the app
April 16, 2022

Love the service, best customer support I ever had, even got help to setup all automation, can't be any better :)

GO SHOPPING ZONE
South Africa
About 1 year using the app
December 7, 2021

Just started using this app and feel like it has a lot of potential. Thanks to Lucy to help me with the initial setup.

Eleosstore
United States
About 1 year using the app
May 20, 2021

Its perfect. There are others apps to do email marketing but i've never seen one with this close costumer care. They will do their best to solve any problem or question you have. They are also continuously working on doing the app better and better. I highly recomend this app.

PROTEGT
Spain
About 1 year using the app
Avada replied May 22, 2021

Thank you so much for your review. It will be our best motivation to work harder and somehow help your stores grow with a powerful marketing automation tool.

Anytime you need our assistance, feel free to reach our team via livechat or win@avada.io

Wish you all the best,
Rainy from AVADA

October 19, 2022

Great app working perfect and great conversions - also quick help and customer service from Juliana today, many thanks,

Huge Hoods
United Kingdom
About 1 year using the app
Avada replied October 24, 2022

We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.

Wish you many advantages in your business

AVADA support team.