Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly automation workflows and advanced segmentation options, ideal for personalized campaigns. Its customizable templates for emails and pop-ups, along with workflows for welcoming new customers and addressing abandoned carts, are highly valued. The 24/7 customer support is praised for its promptness and expertise, with staff members often singled out for their exceptional help. The app's generous free plan is also a plus, making it suitable for new or budget-conscious businesses. It's recommended for its robust features, excellent support, and commitment to merchant satisfaction.

Edited August 17, 2021

I am using the free version of Avada to create and send my email campaigns. I am very satisfied with it so far. They offer great customer service and really back you up when you need it. Thinking of getting the pro version!!

Royal Grading Service
Austria
11 months using the app
Avada replied August 19, 2021

Hello,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.

I'm glad we were able to meet your expectations! Please feel free to ask for our support anytime you need.

Happy selling!
Daisy

August 20, 2022

Great customer support. Amazing features & details provided on this app. Would highly recommend for marketing purposes

Cutiefy
India
11 months using the app
June 8, 2022

i was having a little trouble with a few things in the email but tech jasmine helped me out and fixed every issue I had! I am certainly please with their service!! what's better than help when you need it ?!

54 Authentic
United States
11 months using the app
October 22, 2021

This app is great for all aspects of email marketing and their customer service is some of the best I've seen. Great app overall would recommend

AniShumi
Ireland
11 months using the app
Edited March 18, 2023

Amazing support Abby ! Thank you so much for finding my wrong setting quickly !!
Highly recomended Avada app.

PADMA
Japan
11 months using the app
July 19, 2022

Jasmine from Support was a great help in personalizing my pop-up form. I highly recommend AVA for any Email Marketing needs!

STONECROP
Australia
11 months using the app
June 12, 2022

Very helpful customer service. Got help right away, even on a Sunday. Liz got everything up and working for me, and I am very happy about it!

Slani Store
Australia
11 months using the app
January 17, 2022

Lucy has great communication silks from AVA. I haven't used the full app yet on shopify and just started and has live agent right there to help you. Excellent.

Victorious1Shop
United States
11 months using the app
Edited July 28, 2022

Great App. And even better... the support. Super fast, super friendly, and straightforward!! I highly recommend that team!

LAZECCA FASHION
United States
11 months using the app
December 7, 2020

It helped a lot actually. I really like it popup. And the team have solved many problems of mine. Great app!

klokick
China
11 months using the app
Avada replied December 9, 2020

Thank you for your review, which motivates our work a lot.
If you need any assistance, please feel free to contact us. We are always willing to assist you!

All the best,
Jasmine