Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable templates, automation workflows, and segmentation options, which have reportedly improved engagement and conversion rates. The mobile-friendly design is a plus. Customer support, particularly representatives Hana, Esther, and Jasmine, are praised for their prompt and professional service. The free plan, automation features, analytics, and reporting tools are highly valued, making the app a good choice for new businesses and offering good value for money.

December 29, 2021

He recibido un apoyo espectacular por parte de Jasmine,por parte de Avada.
Os recomiendo 100%,MUY BUENAS APLICACIONES.

Dukaral
Spain
About 1 year using the app
January 27, 2022

Hello, Daisy is just wonderful and is quite helpful. She is quite prompt with the solution and does more than what's required.

Ecoscential
Australia
About 1 year using the app
Edited January 12, 2023

Giving Hana 5 stars for helping fix an essential part of my business.
Customer service is excellent and very thoughtful and intelligent.
I recommend it to any business owner.

Benj
United States
About 1 year using the app
Avada replied October 24, 2022

Dear Ben from Benjclothing team,

We were absolutely overwhelmed to see your review of our app and service!
Hope you experience the app more and give further feedback. Have a nice day 😊

All the best,
AVADA Support Team

December 15, 2021

Daisy have been super helpful and prompt w my queries and issues I have encounter thru out. She's attentive and initiative! Thank you Diasy! You are a gem!

Season of Dawn
Singapore
About 1 year using the app
November 2, 2021

Daisy is the best support assistant ever - She needs a promotion!
A true example of real customer service - she offers her assistance without you even asking,and regularly sends emails whenever she notices a problem on our account - She is like our very own employee.Avada won't be good without her!

NeonSales
South Africa
About 1 year using the app
Edited October 11, 2021

I had troubles in the past but almost instantly the customer service of avada solved my problem and now I'm having a great experience with this app. Highly recommended!!!

Enrique Zervin
Mexico
About 1 year using the app
Avada replied October 9, 2021

Hi there,

Rainy here from AVADA and I am sorry to hear about your trouble installing the app. I think we can sort it out right away.

I sent you a follow up email so that we can know exactly what error you got, our technical team will resolve it then. And I am so willing to help you set it up, get started based on your store demand.

Hope to hear back from you!
Rainy

August 21, 2021

We decided to move on Shopify for the easy and hassle-free settings, since we meet Avada after trying few of other marketing tools. The app is doing exactly what you need to manage all the recent exigent needs of a modern customer, from merchant point of view it has been a great surprise to discover one of the best support team I ever meet on shopify app store, so far. Hope to grow big with them!

TheSingingBees
Italy
About 1 year using the app
April 16, 2022

Love the service, best customer support I ever had, even got help to setup all automation, can't be any better :)

GO SHOPPING ZONE
South Africa
About 1 year using the app
November 23, 2022

This is an excellent App for Email Marketing. Easy to create different forms, create automated responses. They support it excellent - shout out to Hana for all her help today. Not just Hana, every support contact we have had has been excellent - knowledgeable and helpful. 

Specs Opticians
United Kingdom
About 1 year using the app
Edited June 13, 2023

Je ne suis pas encore familère avec la plateforme, mais elle me semble bien, par contre il serait pertinent de traduire le site en Français, bien que je parle anglais, j'ai quelques fois du mal à me repérer.

Humm
France
28 minutes using the app