Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

September 20, 2023

Recommended, customer service by the name of Esther was very helpful!

BEILI Official Shop
China
8 months using the app
January 20, 2023

My experience with AVADA's customer service has been extra ordinary. Jasmine clarified my queries about what is wrong with the automation I have set up and she helped me rectify the issues. She also helped me set up another workflow very quickly. She recommended some good practises that will help my business. This has been by far one of the top customer service experience with my online store. Thank you team AVADA and Jasmine.

My Style Bay
India
8 months using the app
May 9, 2022

Very useful app. Easy to use, good support. Prakash was super helpful and offered fast and quick solutions.

LUNA Y SOL
Greece
8 months using the app
Edited April 13, 2024

Another great app by Avada. I've been using this app for a couple of months and have found their support very responsive. Both Hana and Audrey have helped me on a number of occasions.

Started out with the free plan and have since moved over to pro. The price is very reasonable. So far so good!

Neon Sunrise
Australia
8 months using the app
July 1, 2023

Exceptional Service and Prompt Response! Thanks Hana !

I recently had the pleasure of experiencing Hana's outstanding service and remarkable speed of response. I cannot express enough how grateful I am for the exceptional assistance I received from her. She went above and beyond to ensure my needs were met promptly and efficiently, and I couldn't be happier with the outcome.

From the moment I reached out to Hana, her professionalism and dedication were evident. She responded to my inquiries promptly, addressing all my concerns with great attention to detail. Her knowledge and expertise in the matter were truly impressive, and she guided me through the process with utmost clarity.

What sets Hana apart is not only her expertise, but also her remarkable commitment to customer satisfaction. She made me feel valued as a customer and genuinely cared about my experience. Her friendly and approachable demeanor made it easy for me to communicate and ask questions, and she always responded in a timely manner, ensuring that I never felt left in the dark.

Furthermore, Hana's efficiency and speed in handling my requests were truly commendable. She wasted no time in providing the necessary information, taking action, and resolving any issues that arose along the way. Her proactive approach and attention to detail were instrumental in ensuring a smooth and hassle-free experience.

Overall, I cannot speak highly enough of Hana and the exceptional service she provided. Her commitment to customer satisfaction, combined with her prompt response and expertise, made my experience truly remarkable. If you are looking for top-notch service and a professional who truly cares, I highly recommend reaching out to Hana. Thank you, Hana, for going above and beyond to assist me—I greatly appreciate it!

L'or Rouge
United Arab Emirates
8 months using the app
January 23, 2023

Esther was great and the app is really useful. Reccomend for people who aren't great with tech as they have a customer support team!

Padel Corner
United Kingdom
8 months using the app
March 6, 2022

The customer support "Candace" is very helpful! The app work smoothly and the support helped me fix the issue immediately right after I contacted them and inform them about the problem.

Kidsgenic Co., Ltd.
Thailand
8 months using the app
September 7, 2023

Great support! I have no IT/tech background and I am trying to teach myself as I go. Everything so far with Avada has been easy, the support team has been wonderful and provides a quick response.

Motivating the Mind
United States
8 months using the app
October 7, 2023

Hi Hana,

I got much better service from you to solve my issue in prompt.

kanchancashmere
Nepal
8 months using the app
November 4, 2021

Just started using this app about 3 months ago maybe more. It is amazing! We use the spinwheel... Works every time. And Daisy is Fantastic, courteous, friendly, and really cares about Small Businesses. If you have any issues, she and the team will solve it quickly. THANK YOU! THANK YOU! THANK YOU!

Iaunna's Bridal
United States
8 months using the app