Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

December 19, 2022

I needed assist with a popup and scheduling forms. The representative Abby was very knowledgeable and helpful. She explained the steps needed to assist me. She also attached links for me to later view. Awesome Job Abby!!!

Sweet N Sassy Boutique
United States
6 months using the app
Edited August 13, 2021

I'm Enjoying using it and the customer support is so cooperative I highly recommend to install AVADA

RapSheetHollywoodStore
United States
6 months using the app
July 9, 2022

Amazing customer service!! Online chat support is very handy. Liz in particular had been so helpful and kind. Would recommend this app 100%

Lampara
Australia
6 months using the app
June 19, 2023

Easy to use, & they provide great support

DresiT
India
6 months using the app
October 9, 2020

I am totally in love with the amazing features and easy to use interface. The email builder allows you so much flexibility and you are able to create such creative and professional emails. You will never find better support anywhere else! They are literally on call 24/7 and make sure all your queries are seen to. I will honestly never change my email provider....ever! Thanks guys.

Lemon And Twig
South Africa
6 months using the app
Avada replied October 10, 2020

I am so happy to hear your motivated feedbacks. To be honest, our team is trying every day to support you as our customers and we really treasure any contribution idea from you.

I am looking forward to seeing your shop results in the near time and that will be our best present building this app.

Wish you all the best in life,
Rainy from AVADA

September 12, 2023

Very clean and easy to understand with a beautiful user interface and very fast support 24/7, Liz from Avada helped me solve many problems with professional when I was setting up workflows.

Baby Harbour
Australia
6 months using the app
February 23, 2022

Customer service is SO GOOD - they answer all your questions and are so courteous. Candance did such an amazing job helping me set up my desired features!

Made By Earth ™
United States
6 months using the app
August 23, 2023

Avada Email Marketing and SMS is a must have for your Shopify online store. This is a wonderful app. It was hard to set up the template email, and I spend more hours doing that but had no success. One of the Avada team, named Jasmine, helps me a lot to set up the email marketing very quickly. I recommend this app and rate five stars.

The Shopee House
United States
6 months using the app
November 8, 2023

Avada Email Marketing & SMS is a user-friendly app with a great set of features for effective marketing. Emily from customer support deserves a shoutout for her quick and helpful assistance. Solid choice for marketers!

My Store
Sweden
6 months using the app
October 11, 2023

For a first timer, I looked for an easy interface and a good support. Abby was amazing and assisted with a perfect onboarding! Great App!

Hipstory Shop
Israel
6 months using the app