Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

October 5, 2022

Amazing help by Hana! Perfect support and polite, she helped me with all my needs for my clothing brand

Collaboration project
United Kingdom
6 months using the app
October 4, 2022

The app is great and the support works instantly. Emily from support was very fast in adjusting my account.

Baby Sunflower
United States
6 months using the app
May 31, 2021

very easy to use app, excellent customer service. from a complete beginner i have been able to create popups and automations which i never thought i would be able to do myself. this app has saved me alot of money

brandbabes
United Kingdom
6 months using the app
Avada replied May 31, 2021

Hello,

It was a pleasure serving you with our Email Marketing Automation. I really appreciate you taking the time to share your feedback and being so open with us.

We hope you'll come and see us again soon! We are willing to help you in any way we can.

Best regards,
Daisy

January 5, 2022

The support is unbeatable! There were a few small problems with the app in the beginning, but they were quickly answered and handled by the 24/7 support and finally fixed.

SoulHero
Germany
6 months using the app
September 17, 2023

Esther fue muy amable en ayudarme en todos los problemas que tenia, fue muy atenta a todo, excelente servicio al cliente, por eso me encanta avada, tienen un equipo increible, gracias infinitas.

Little Dolly Pets
Mexico
6 months using the app
December 8, 2021

Easy, straight forward module based and quick support! Perfect for beginners and tech folks who want to work with pure play HTML. They have expanded their API portfolio quite big.

WaffyLikes
United States
6 months using the app
December 11, 2022

Esther Thank you for your help , great app and customer service , once again Eshter thank you for helping me ..

dealstownpk.com
Pakistan
6 months using the app
April 9, 2023

I have just starting using this app as i am new with it and i had little difficulties , but the staff from Avada, Jasmine gave me a great support and helped me with everything I was needed , thank you Jasmine for your great job, you are really a value for the team AVADA

COCO&BI COLLECTION
Italy
6 months using the app
July 29, 2023

Very good support from Lydia, Avada support team. she guided me to carry out required changes easily to achieve email automation and SMS for my store.

Once thanks for kind support Lydia!

Novel Deal
India
6 months using the app
Edited January 17, 2023

Juliana was super friendly and efficient in helping me go live with an automated campaign. Many thanks!

Roxy's Chocolate
Canada
6 months using the app