Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

November 5, 2020

this app is wayy better than the other abandoned cart email and their chat is just really really Helpful!

Purcify Gift
Canada
6 months using the app
Avada replied November 6, 2020

Thank you for your feedback, our pleasure to support your shop.
Hope my suggestions to improve your email reputation will help you get more good results.

Feel free to reach us anytime you need help.

Best regards,
Rainy from AVADA

March 24, 2022

INCREDIBLE ATTENTION FROM CANDACE. I HAVE BEEN ABLE TO SOLVE A PROBLEM I HAD WITH A WELCOME EMAIL. THANKS A LOT

Maria Soledad
Spain
6 months using the app
February 18, 2022

It's pretty good so far, love it! I love how it syncs your contacts back to shopify, a lot of the other apps don't do that.

TrendsGlow
United States
6 months using the app
August 3, 2023

We are very pleased with Abby's technical support services. She is highly knowledgeable and has been able to resolve our technical issues promptly and effectively. Her quick response times and clear explanations have made it easy for us to understand and implement the solutions provided. We appreciate Abby's expertise and dedication in providing excellent technical support to our team.

mymoment
United States
6 months using the app
November 2, 2020

Very kind and helpful customer service that assisted me when I wasn't sure on how to do something in the app - and it's free! Nice

SnugPupz
Australia
6 months using the app
Avada replied November 2, 2020

You are welcome! We are so happy to support you.
I hope you will get good results with AVADA Email Marketing and don't hesitate to contact us anytime you need support.

Best regards,
Rainy

March 20, 2022

Excellent and instant resolution to most problems, Ive contacted the help twice so far and both the times the queries are resolved seamlessly. I'm so glad I've picked Avada over Klaviyo for the same purpose - did a lot of research and eventually chose them. Product is top-notch and customer support offered by Candace was super duper helpful and easy. Thanks a lot ! You've definitely won a long term customer in me !

Label DC
India
6 months using the app
Edited February 28, 2024

I would highly reccomend this app to anyone starting a new store with limited funds as they do help as much as possible, I had an issue with my eamil marketing and "Hana" was very helpful and helped me get the issue resolved very quickly. Thank you Hana for assising me and helping out to resolve my situation, keep up the great work.

Sinai Sales
South Africa
6 months using the app
October 10, 2023

The app has been pretty good. I had some issues with some parts of it but Hana was really thoughtful and helped me out with everything I was needing. She was very kind in the process as well; I would recommend this app.

Kathy's Floral Designs
United States
6 months using the app
August 24, 2022

I used this app to do my Abandoned Cart E-mail and SMS automation, I Loved using it, and it was easy to understand and do. And its customer support is very good as I got the replies in seconds, and I would like to thank Ms. Esther for her support and fast replies.

The Nissi Tribe
India
6 months using the app
May 19, 2021

I like this app telling me exactly how activities go. By customization, it goes directly to the main mail tab. Nice.a

FiiLtattoo.com
United States
6 months using the app