Reviews (1,914)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to streamline email campaigns and enhance customer engagement through its user-friendly interface and robust automation features, including customizable templates and pop-ups. The support team, notably Hana, Lydia, and Esther, is praised for their responsiveness and expertise, offering 24/7 assistance that enhances user satisfaction and trust.

February 18, 2022

It's pretty good so far, love it! I love how it syncs your contacts back to shopify, a lot of the other apps don't do that.

TrendsGlow
United States
6 months using the app
August 3, 2023

We are very pleased with Abby's technical support services. She is highly knowledgeable and has been able to resolve our technical issues promptly and effectively. Her quick response times and clear explanations have made it easy for us to understand and implement the solutions provided. We appreciate Abby's expertise and dedication in providing excellent technical support to our team.

mymoment
United States
6 months using the app
November 2, 2020

Very kind and helpful customer service that assisted me when I wasn't sure on how to do something in the app - and it's free! Nice

SnugPupz
Australia
6 months using the app
Avada replied November 2, 2020

You are welcome! We are so happy to support you.
I hope you will get good results with AVADA Email Marketing and don't hesitate to contact us anytime you need support.

Best regards,
Rainy

March 20, 2022

Excellent and instant resolution to most problems, Ive contacted the help twice so far and both the times the queries are resolved seamlessly. I'm so glad I've picked Avada over Klaviyo for the same purpose - did a lot of research and eventually chose them. Product is top-notch and customer support offered by Candace was super duper helpful and easy. Thanks a lot ! You've definitely won a long term customer in me !

Label DC
India
6 months using the app
August 24, 2022

I used this app to do my Abandoned Cart E-mail and SMS automation, I Loved using it, and it was easy to understand and do. And its customer support is very good as I got the replies in seconds, and I would like to thank Ms. Esther for her support and fast replies.

The Nissi Tribe
India
6 months using the app
May 19, 2021

I like this app telling me exactly how activities go. By customization, it goes directly to the main mail tab. Nice.a

FiiLtattoo.com
United States
6 months using the app
October 5, 2022

Amazing help by Hana! Perfect support and polite, she helped me with all my needs for my clothing brand

Collaboration project
United Kingdom
6 months using the app
October 4, 2022

The app is great and the support works instantly. Emily from support was very fast in adjusting my account.

Baby Sunflower
United States
6 months using the app
May 31, 2021

very easy to use app, excellent customer service. from a complete beginner i have been able to create popups and automations which i never thought i would be able to do myself. this app has saved me alot of money

brandbabes
United Kingdom
6 months using the app
Avada replied May 31, 2021

Hello,

It was a pleasure serving you with our Email Marketing Automation. I really appreciate you taking the time to share your feedback and being so open with us.

We hope you'll come and see us again soon! We are willing to help you in any way we can.

Best regards,
Daisy

January 5, 2022

The support is unbeatable! There were a few small problems with the app in the beginning, but they were quickly answered and handled by the 24/7 support and finally fixed.

SoulHero
Germany
6 months using the app