Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

January 30, 2022

Daisy was great! very helpful! Avada is easy to use once you get some assistance. Will continue using

EZMUSCLE
Australia
8 months using the app
Edited November 23, 2021

The team at Avada is awesome, I was having issues with importing contacts and adding them to a flow, I was at the point of unisntalling the app as I was really frustrated due to the app limitation. But the team stepped in and found a solution to the problem. Thank you guys.

MLH Online
United Kingdom
8 months using the app
January 20, 2023

My experience with AVADA's customer service has been extra ordinary. Jasmine clarified my queries about what is wrong with the automation I have set up and she helped me rectify the issues. She also helped me set up another workflow very quickly. She recommended some good practises that will help my business. This has been by far one of the top customer service experience with my online store. Thank you team AVADA and Jasmine.

My Style Bay
India
8 months using the app
May 9, 2022

Very useful app. Easy to use, good support. Prakash was super helpful and offered fast and quick solutions.

LUNA Y SOL
Greece
8 months using the app
January 23, 2023

Esther was great and the app is really useful. Reccomend for people who aren't great with tech as they have a customer support team!

Padel Corner
United Kingdom
8 months using the app
March 6, 2022

The customer support "Candace" is very helpful! The app work smoothly and the support helped me fix the issue immediately right after I contacted them and inform them about the problem.

Kidsgenic Co., Ltd.
Thailand
8 months using the app
November 4, 2021

Just started using this app about 3 months ago maybe more. It is amazing! We use the spinwheel... Works every time. And Daisy is Fantastic, courteous, friendly, and really cares about Small Businesses. If you have any issues, she and the team will solve it quickly. THANK YOU! THANK YOU! THANK YOU!

Iaunna's Bridal
United States
8 months using the app
Edited April 11, 2023

Great, friendly, efficient customer service from Lydia. Thank you very much! Will recommend to others
Again great help from Abby! She went above and beyond! Thank you!
Hana was so helpful and had my problem fixed in seconds! Thank you!

SharpEdge Supplements
Canada
8 months using the app
September 22, 2022

Esther from Avada is very supportive and lovely. Hope we can be successful together for long time :)

Mist Spray
United Kingdom
8 months using the app
May 24, 2022

Super easy to use if you have no coding experience, very visual and your website doesn't take a hit on speed like some other plug-in pop-up apps. App support works some long hours as someone always appears to answer and help with questions around usage. Esther helped me set up coupons in automated emails at 10.30 pm! Liz also helped with getting a technical issue resolved

Boba Collective
Australia
8 months using the app