Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

February 12, 2022

AVA Email Marketing is great software. It helps me to automate marketing activities on my webshop. They also have great support. Rainy and her colleagues helped me very very good.

Lennycard
Netherlands
5 months using the app
September 9, 2021

Have just starting using this app & seems great so far. Very easy to use & the support has been fantastic, very prompt

Treasure Knot
Australia
5 months using the app
Avada replied September 9, 2021

Hello,
We are so happy to hear that you're pleased with the results and that we were able to help
If there's anything else we can do to help, please let us know.

Thank you so much for your wonderful review ❤️
Daisy

Edited December 22, 2022

I would recommend Avada integration with shopify Any day!! Brilliant integration with Shopify/reporting/analytics/templates and a superb hands on customer support which can help instantly. Jasmine from customer support helped me to run my Abandoned cart workflow like a breeze...She was super helpful and responsive...It makes a huge difference to a customer like me!!

SigataWear
India
5 months using the app
June 29, 2021

Great customer support. thanks a lot for the help! love this app and how great customer support is. this is all you need.

royaltybylynn
France
5 months using the app
Avada replied June 29, 2021

It is our pleasure and happiness to assist online stores like you. Thank you for trusting AVADA. Should you need any support in the future, feel free to connect us anytime.

All the best,
Rainy

August 9, 2023

i had the best help a person could ask for, very polite and friendly. a complete pleasure to be helping me with my store. one of the nicest people i have ever had helping me.

krystals bargain design
United States
5 months using the app
October 29, 2022

I am a client of avada and have had a great experience with the company. I have used the product for 4 months and have had no issues or problems. The customer service is on point. I have also had a great experience using the product. I have had a few issues with the product and avada was quick and helpful in getting me fixed. I would recommend avada to anyone looking to upgrade to a more reliable and user friendly product

Fourth Terrace
United States
5 months using the app
Avada replied October 30, 2022

Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your time here. We look forward to the next time we’re able to assist you again. Have a wonderful day!

Best,
AVADA Support Team

April 20, 2023

I like Esther's enthusiastic help, but I encountered another customer service attitude that was very poor. I don't like it. Overall, this app has a lot of functions. I'm considering whether to buy its service, and I'm still trying it

SUADEXSHOES
China
5 months using the app
November 19, 2024

Excellent support

My Store
United States
April 13, 2021

I was hesitating between this app and another one, and I'm so glad I chose this one!! I had some technical issue for a good 40min, contacted customer support, Jasmine was so great...she was patient with me, and helped me fix...I already love this app! Definitely recommend it!! THank you Jasmine :)

ippunkondae
Canada
5 months using the app
Avada replied April 13, 2021

Thank you so much for your lovely words. Your review really motivates us to keep up our works better.
We'll always be here to help you at any time.

All the best,
Jasmine from AVADA

October 8, 2023

great app and wonderful support!! Sunny helped me verify my shop & they were so quick and kind! Highly recommend :)

Lulu Cutters
United States
5 months using the app