Reviews (861)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to notify customers when out-of-stock items are available again, effectively recapturing sales and providing insights into customer demand. It is easy to install and integrates seamlessly with Shopify themes, offering customizable notification options like email, SMS, and push notifications. The interface is user-friendly, and merchants can easily export data for reporting. The app is reliable and the support team is noted for their quick, effective assistance, often resolving issues within 24 hours and helping with customization and troubleshooting. Merchants report positive experiences with both the app's features and customer support, enhancing customer engagement and boosting sales.
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Update: Unfortunately having a lot of script issues causing error messages on some browsers which scares of potential customers. Even though we have the option of turning it off in the editor there is code on the product page that would not go away until uninstalling the Back In Stock app.Its a shame as I really liked the app. I contacted support 2 weeks ago and there has been no resolution just a lot of escalation in support. Since the management of this app changed so has the support.
Thank you to James who was very helpful in getting me set up with my theme customization. Very happy, people are already clicking the button and signing up for SMS and Email alerts.
Thank you for your review. Great to hear that you are already getting sign-ups, if you ever require any further customization or just have any questions. Feel free to get in touch!
Sara was very helpful when I needed to send a notification to customers for a new product that replaced an old product.
Thanks for a great review!
Good app, use it for different sites. Support is fast en helpful.
When you look for a app like this Back in stock is your app.
I wanted to add a back in stock CTA on products that were out of stock and tried to do it on my own using this app. It didn't work at first so I reached out to support and they were so helpful implementing it into our website! It is now up and running. Thank you!
You're welcome 😊! And thank you for an awesome review!
Awesome app with great customer service! This has made organising my inventory much easier. Definitely Recommend!
We are excited to hear that you're enjoying our app 😊. By the way, thank you for your great review!
Nice plugin! Very quick response from support team!
Great app! Really easy to use and style to match our site. Always converts well once we put a product back into stock :)
Thanks for your awesome review Susanne 😊!
I previously had to build lists from emails that the site generated for each product, and then build a separate notification email for each one that came back in stock. Ahh! So it's magical that it's all happening automatically now with the Back in Stock app. It's been a huge timesaver, and I really appreciate that it gave us full control over our email creative, and also integrated beautifully into our site's theme with one click. Additionally, Matt has been really helpful in responding to the questions I've had during setup.
The app generally works well for us. The support is no more than ok. We asked for a simple thing like changing the font, but got turned down. After a while we figured it out ourselves, even though we have no coding skills. Should have been an easy fix.
Hey there,
Thanks for your review! We are sorry that you did not have a great experience with the support team. Changing the font can easily be applied under the Edit menu of the feature (email template, signup form, product page button) that you wish to change it on. If the font is a custom one, then we would need the referencing the external style sheet. I would recommend finding your font, or one suitable here: https://fonts.google.com/. We would then add this link in the head of the app from our end.
I hope that this experience did not deter you from reaching out to the support team. If you ever need any assistance, please feel free to reach out! We are always ready and willing to help 😊!
Cheers,
Back in Stock Support Team
Awesome app helps you keep track of customers who are looking for products that are out of stock!