Reviews (861)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to notify customers when out-of-stock items are available again, effectively recapturing sales and providing insights into customer demand. It is easy to install and integrates seamlessly with Shopify themes, offering customizable notification options like email, SMS, and push notifications. The interface is user-friendly, and merchants can easily export data for reporting. The app is reliable and the support team is noted for their quick, effective assistance, often resolving issues within 24 hours and helping with customization and troubleshooting. Merchants report positive experiences with both the app's features and customer support, enhancing customer engagement and boosting sales.
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Costs to much for the service provided and not making us much or any money at all. Disappointed in the months we have spend so much money for it.
Hello,
Thank you for reaching out and your feedback. We would be happy to go over any problems or issues you had to see if we can remedy a solution - we tried sending you an email on May 15th but have not received a reply - if you can contact us on support@backinstock.org we would be happy to assist further.
Outstanding app, Outstanding reliability & Outstanding Customer support.
Cant really say much as it works as desired on every single prospectives.
Back In Stock is a great app for us - it's easy to use and very beneficial to our business. The set up was smooth. The team have also been great to communicate with and have helped resolved any issues we've had.
Thanks for your awesome feedback!
I have been using this app across multiple stores. Super clean, and the ROI on using it is fantastic. Very helpful team behind this app as well. Upon request they had further developed their theme integration to work with Narrative theme as well... Within 24 hours of reaching out!
These guys have been great - we've been using it since it was just starting out and it's worked consistently. Since then, they have added a ton of improvements and obvious integrations that make it even more seamless.
It's been a great way to provide customers with updates as well as capturing sales on restocks.
If you have any issues, their support have been fantastic.
Ben L.
www.sportique.com
We use back in stock on all 5 of our Shopify stores and wouldn't go without it. The functionality is great and we get a surge in sales when we get a product back in stock. Great app, great support team, two thumbs app for back in stock!
Back In Stock is amazing app! Customer support is on point as well. If you want your customers be alarted when their favorite products are back in stock, I highly recommend this app!
Great customer service. I have been using the app with an old Shopify theme and this month when I updated the my site, needed some extra help from Back in stock. Sara helped me very quickly and is now not an issue anymore - This app is a must for your store!
Thanks for an amazing review 🤩!
Great App. Generates a good amount of what would have been missed revenue had we not had the app. Highly recommend.
***Updated. Unfortunately, I had to lower the score. Restock notifications are no longer sending instantly or near instantly. They are taking at least 30 mins. to hours. This is bothersome because it causes us to think something is wrong and we spend an unnecessary amount of time trying to trouble shoot.
They also have a "chat" service but no one is ever available, so it turns into just an "email us" feature.
***Update again. Restocks not sending, we have to contact support every time we have an inventory update. We will not be renewing our membership.
Great customer service. Solved all my issues within not even a 12-hour time frame. The app works really well too. Best I've used compared to some others.
We're happy that you're loving the app, and we're pleased to be providing you with top tier support 😊!