Better Shipping , 167 reviews

Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for setting up complex shipping rules, including shipping by weight, location restrictions, and varying rates based on order quantity. It's particularly beneficial for businesses with unique shipping needs and those with complex international shipping requirements. The app is user-friendly and praised for its excellent customer support team, known for their prompt, patient, and helpful responses. It's been a game-changer for businesses, helping them solve issues with default shipping settings and increasing profits by allowing individual shipping rates for each product.

May 24, 2020

After using multiple different apps with no success I installed better shipping and reached out to support and a few emails between Jess and Peter we found out a solution and they worked with me and really appreciate there help and support! Thanks guys much appreciated

Cocoa Ooze
United Kingdom
3 months using the app
August 19, 2016

I will never give this app less then 5star. I understand that this is a lot of work to download app and make it work, me too were having Soo many hickups with making it work but peter (admin person) was helping me with each step and now it is working with no problem. This app made my store and life Soo easy going. It is a Must have app.

Happiness You
Canada
3 months using the app
May 12, 2017

I LOVE this app! I've been using it for a few weeks now. When I first installed it, I had a clear vision of the kind of shipping structure I wanted for my store but was finding no way to do it in Shopify's native set-up. Then I learned of this app and how to get it (even though I'm on the Basic plan). I installed it, but was still struggling to get it configured the way I wanted, so I emailed support (aka Peter -- SHOUT OUT!!)... who was AMAZING! We spent about a week emailing, trying to figure out how to set up what (all) I wanted. Then... Peter went above 'n beyond (even more) by offering me the opportunity to try out a beta version that he felt would more easily allow me to do everything I wanted. I'm SO PLEASED to say that, to-date, I've experienced no hiccups, no challenges, found even my multi-faceted desires fairly easy to configure and set up (even though Peter offered to help -- I had it done before our emails caught up. Lol), and it's been running like a charm... Now if I can just remind myself to be sure it's all connected to new products as I add them to the store. (Some products have individual shipping rules, while others follow general overall rules.) :) If you're wanting to get more creative of even customize your shipping to better serve your customers, this app is a no-brainer and worth every (tiny) penny. (Seriously. For what you get, this app is SO inexpensive compared to others.) Don't hesitate. Make life easier on yourself!

Come Visit Estes Park
United States
3 months using the app
September 4, 2016

Fantastic support staff. I had a small problem recently which was rectified pretty much straight away. Great app.

Doodadgear
Australia
3 months using the app
August 30, 2018

Great app! The support is absolutely amazing! Jess and the staff at Better Shipping answer all my questions with lighting speed, and they even helped me set up some advanced shipping rules.

This Beautiful Day
Canada
3 months using the app
October 19, 2016

Does what it says and is stable on the front end. We ship large heavy items, so standard Shopify real-time carrier shipping didn't work for us. This did the trick as we can add shipping amounts per item.

Easiklip
Canada
3 months using the app
June 26, 2019

TERRIBLE app no support AT ALL from the support team. Its ever worked properly actually cost us money applying the wrong shipping prices to different areas.

Univent Catering & Cleaning Supplies Limited
United Kingdom
About 3 years using the app
Atom Yard replied September 14, 2019

We’re sorry to hear that you had a bad experience! We have been in touch with you privately and we believe we have worked out a solution for you. We really pride ourselves on our customer support and if you contact us we’re always happy to provide as much assistance as you need to get things working!

Edited August 12, 2015

Works now. If it does not work in your store, just uninstall and install the app again. it will not lose data.

Anfurniteshop Shopify Com
United States
About 5 years using the app
Atom Yard replied March 17, 2019

Thanks for the feedback! This issue can sometimes occur when you add the carrier calculated shipping feature to your Shopify plan. If you have any questions about this, please let me know.

Edited August 30, 2021

Been using this app for a year or two now. It works, The price is a little high on an ongoing basis, to be honest. There has been little improvement in the app since we started using it. No rules based on tags, you have to manually do it. So if you add a product that can't go via a certain shipping option if you have to quickly jump into the app and add it to a rule. I hope they have the motivation to make the app better with features like this. edited: The developer contacted me several times asking me to reconsider my review

CineStore
United Kingdom
Over 3 years using the app
Atom Yard replied August 15, 2021

Hi there,
Thanks for the feedback. We are always working on the app. We reached out to you to let you know that we already have a bulk update tool inside the app, please email us if you need help with using it.

We have amazing support, and are always happy to hear from you and help you get the most out of the app.

A note on some of the recent updates you might have missed:

One major recent feature was variant rates, allowing you to have prices for each variant. We also do a lot of work in the background for the app. We’ve also been in contact with the Shopify Shipping team optimizing the shipping rate requests. We are now one of the FASTEST shipping apps on the app store. Fast shipping requests means your customers don’t wait for their shipping rates at checkout, which means less friction for them to complete the checkout (more sales!).

The high speed of the app is in the checkout, where it matters.

Here is a list of the major improvements this year:

- Per variant rates
- Tiered variant rates
- Optimized checkout shipping rate response times for your customers (we are rocket fast! One of the fastest on the app store!)
- UK Postcode system integration improvements
- Shipping Rate estimates for your cart page (Online store 2.0 app extension)

If you would like to talk about the product tags (and get information on how to use the app’s bulk update tool) we always love to hear how we can improve the app further. You can always email us at better.shipping@atomyard.com

June 11, 2016

Good app but a bit on the expensive side. That's why we gave four start. Actually, we are not using the full functionality. Maybe it appears a bit expensive to us simply because we only take advantage of one benefit this app offers. Anyway, overall, great app.

Rentoutdoors
Canada
Over 3 years using the app