Reviews (309)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its user-friendly interface and exceptional customer support, which streamline business operations and simplify inventory management and sales tracking. They value the quick problem resolution by the support team, high-quality products, and flexible membership options that support business growth. The educational support is especially beneficial for new merchants in navigating e-commerce and dropshipping.
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I ran into an issue while trying to set up my brand. This made it difficult for me to get through the first step. I worked on this problem for hours over a few days and then decided to start a live chat. I was helped by Patrick. Thank goodness I reached out. Patrick fixed my issue within minutes. He was very knowledgable and willing to help with any other issues I may have. 5 stars for Patrick.
Thank you for sharing your experience! We’re so glad you reached out and that the support team was able to resolve your issue quickly and efficiently. It’s great to know you felt supported and that the process became smooth with their help. If you ever run into any other challenges, we’re always here for you. Wishing you all the best as you continue setting up your brand!
Patrick was super helpful in guiding me toward the right products to promote. He provided great customer service—patient, knowledgeable, and easy to communicate with. The whole process felt smooth and stress-free thanks to his support. Really appreciate the help, Patrick!
Thank you for sharing your experience! We're so glad to hear that the support team was able to guide you in selecting the right products and made the process smooth and stress-free. Providing patient and knowledgeable support is always our goal. Wishing you success with your promotions, and we're here whenever you need further assistance!
Fulfillment time is slow, which is to be expected. But it’s not a few days, it’s at least a week+. And, they often make products out of stock, but then those out of stock items appear in the order anyway and you can’t manually remove them. The application is inefficient. Wasting our staff time and customers time. 2 stars because we didn’t find better alternative yet. Please improve your software so we can delete or update review.
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how important fulfillment times and inventory accuracy are to your business, and we’re actively working to improve these areas even more. Your concerns about the inability to manually remove out-of-stock items is well noted on our end and while you can remove out-of-stock items from you Shopify admin, you'd be happy to know that we are currently working on an in-app feature as well to make it more convenient for you.
We truly appreciate your patience as we continue to enhance our platform and provide a smoother experience. If there’s anything we can assist you with in the meantime, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re committed to improving. Thank you for sharing your thoughts.
I would recommend Blanka to others because the staff is very supporting and uplifting, in whatever you choose to do with your business. I had the pleasure today to work with Patrick, who assist me with all technical issues and concerns I had with regarding to my logo. Patrick was very kind and supportive. Patrick helped me figure out all my technical issues and how to keep navigating through the website. Patrick is amazing to work with.
Thank you so much for sharing your experience! We’re delighted to hear that you’ve found the support team to be so helpful and uplifting as you work on your business. It’s wonderful to know that your technical issues and concerns were addressed with care and efficiency. Providing clear guidance and support is what we strive for.
We’re here to continue supporting you every step of the way—thank you for recommending Blanka! Wishing you all the best on your business journey!
I am so impressed with Mae. She answered all of may questions in detail and was so professional and friendly! She absolutely made me even more excited about publishing all the products to my store. Thank you so much to Mae for helping me with every question I had, trust me there were quite a few. Thank you Blanka for having such an amazing customer service representative! Best, Deborah
Thank you for such a glowing review! We’re thrilled to hear that your experience with our support team has been so positive and that your questions were answered thoroughly and professionally. It’s wonderful to know our support has made you even more excited about launching your products. Your excitement and trust mean the world to us—thank you for being a part of the Blanka family! Wishing you and your store much success, Deborah!
Patrick was quick on responding to my issue. I have loved how quickly they are to resolve any problem you might have.
Thank you for your kind feedback! We're so glad to hear that your issue were resolved quickly and that you’ve had a positive experience with the support team. Providing fast and effective solutions is always our goal. We’re here whenever you need us!
I would like to express my sincere gratitude for the exceptional assistance I received from Patrick during some challenging times with my account and some orders. Patrick is an outstanding supervisor whose professionalism and kindness truly set him apart.
He always goes above and beyond to alway ensure my questions and concerns are efficient, taking the time to explain everything clearly and making me feel valued as a customer. His polite and approachable demeanour, combined with his willingness to help, made the entire experience smooth and stress-free.
Patrick is a fantastic asset to your team, and I genuinely appreciate his dedication and hard work.
Thank you so much for sharing such a thoughtful review! We're delighted to hear about your positive experience and the exceptional assistance you received. It’s wonderful to know that the support team went above and beyond to ensure your concerns were addressed efficiently and with care. Providing clear explanations and making customers feel valued are core to our commitment to great service.
We’re proud to have a dedicated and professional team and will make sure to pass along your kind words. Thank you for choosing us, and we’re here whenever you need further assistance!
The customer service are greate, they need to speed up the Fulfillment time
Thank you for your feedback. We're happy to hear that you’re pleased with our customer service, it means a lot to us! We understand that fulfillment time is an important aspect, and we’re continuously working to improve and streamline that process. Your input is valuable, and we’ll keep striving to provide a better overall experience. Thanks for choosing Blanka!
My experience has been great, I've worked with Mae, who has been very helpful answering my many question and getting me all the information I need.
Thank you so much for sharing your great experience! We’re glad to hear that you received the information you needed and that the support was helpful throughout the process. Providing a smooth and positive journey is our priority, and we’re always here if you need anything else. Thanks for choosing Blanka!
This app has truly transformed my business operations! It offers all the essential tools in one intuitive platform, from managing inventory to tracking sales, making my workflow so much smoother. The seamless integration and real-time analytics keep me informed and in control at every step. What makes this experience even better is the fantastic support. Mae, my support agent, is an absolute gem! She’s incredibly helpful, efficient, and brings a positive energy to every interaction. Mae consistently goes above and beyond to resolve my questions quickly, making me feel like a valued customer. I couldn't be happier with both the app and the amazing support team behind it. Highly recommend to any business owner!
Thank you so much for sharing such an enthusiastic review! We’re thrilled to hear that the app has made such a positive impact on your business operations, from managing inventory to real-time insights. It’s wonderful to know that the platform is making your workflow smoother and more efficient. Our support team is here to ensure you always feel valued, and we’re delighted that your experience has been so positive. Thank you for recommending us, and we’re excited to keep supporting your business journey!