Reviews (110)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for its ease of use and seamless Shopify integration, aiding in launching and managing beauty brands. Key features include product customization, branding, and white-label options, with flexible membership tiers supporting growth. The platform is intuitive for inventory management and sales tracking. Customer support is praised for professionalism and quick response times, making setup smooth and stress-free, often exceeding expectations in resolving issues.
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Just like the review below mine, i have pending orders for 8 weeks! They claimed all my inventory and all their own inventory is stuck at customs, and gave me ZERO idea of when orders will be shipped out. Thousands of dollars of inventory stuck.
Zero updates from these guys, and they wont even respond to the emails in 48-72hrs. I had to give refunds out of my profit margins in other products to save my reputation.
Then they ship ME inventory instead of FULFILLING my customer orders! So i fulfill my customer orders manually, and after telling them to cancel and not fullfill nearly 25 orders that i just shipped, over the course of the next 7 days, they DUPLICATE ship everything to my customers, of course, at my expense.
Now i have spent double the amount, lost double the inventory, incurred charges for fulfilling and shipping everything on my own, and wasted HOURS with customers, blanka, and our team to get things fulfilled and shipped. AND HERE IS THE STUPID RESPONSE FROM THESE CLOWNS AFTER telling them to give me a full refund!
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EMAIL FROM BLANKA MANAGEMENT (took 2 weeks just to get this pathetic resolution):
Andie from Blanka
4:52 PM (1 hour ago)
to me
How are you doing?
After reviewing the situation, we’re unfortunately unable to offer a refund at this time, as the orders were already in progress when the decision to fulfill these orders on your end was made. That said, we do want to support you as best we can.
The best option we’re able to offer is an account credit, which can be applied toward future orders. The total amount of all the orders you've listed totaled to $401.27. Additionally, we’re happy to extend your membership by two months, giving you more flexibility and time to fully use the credit and access our services.
Please let us know if you’d like to move forward with the account credit and membership extension, or if you have any questions
Regards,
Hi @DermaCrest LLC, We’re truly sorry for the frustration and inconvenience you’ve experienced. We understand how critical timely fulfillment is for your business and regret the impact this situation has had on your orders and inventory.
Please know that our management team is actively handling this matter, and we appreciate your patience as we work to resolve this issue. - BLANKA Team
I have pending orders from 7 weeks ago that have not been fufilled. I have had to cancel and refund all orders I have had since December 3rd 2025. When I have reached out I am just told they are experiencing delays from the holiday but its January 17th, 2026. Its unprofessional and inexcusable.
@Sugar Love TM! We value your feedback and sincerely apologize for the delay with your order and truly appreciate your patience. Typically, our shipping process runs smoothly, but recent temporary factors—such as the holiday rush, higher order volumes, and our warehouse transition to the U.S.—caused this delay. If you’re still experiencing any issues, please don’t hesitate to reach out to us at hello@blankabrand.com. We’ll also follow up with you directly to ensure everything is resolved smoothly. - BLANKA Team
Blanka is a wonderful company to partner with. They are extremely responsive when you reach out to them for help and their product offering is the best that I have come across.
@Urban Bushgoddess! Thank you so much for your kind feedback! We truly appreciate you taking the time to share your experience. Providing responsive support and a high-quality product catalog is something we take great pride in, so it’s wonderful to hear that it’s making a difference for you. We’re grateful to be your partner and look forward to continuing to support your success! - BLANKA Team
Working hard with this great team to launch my new Beauty Brand! I chose Blanka for one specific reason, ease of use and a great catalog. If you are like me, organically growing a brand with a drop ship Manufacturer, and need a great Company that can adapt to your business needs, check out Blanka! They have all the features you need to scale at your own pace! Thank you Blanka!
@The Beauty Concierge! Thank you so much for your kind words and for trusting Blanka as you launch your new beauty brand! We’re truly excited to be part of your journey and to support your growth every step of the way. It means a lot to hear that our platform and catalog are helping make the process smoother for you. We’re fully committed to continuing to adapt and evolve with your business as you scale. Wishing you great success, and thank you again for choosing Blanka! - BLANKA Team
Very good cosmetics and is worth overall
Great cosmetics and great customer service! I strongly recommend their products! :)
This app is so amazing, Andie was so helpful. He went right ahead and did what I ask. I'm so thankful that I found this app...trust you want be disappointed. Thanks Andie and staff.
Thank you so much for your feedback! 🌟 We’re thrilled to hear you had such a great experience with Andie and our team. Your support truly means a lot to us, and we’re so happy that Blanka has been helpful to you. 💛
Great customer support and quick reply times, super easy to use!!
Abigail was amazing. Abigail greeted me with kindness and addressed my issue right away. It didn't take long before I was up and running. A little confusion on my part became clarity after she helped me. I am very thankful. Especially as a new customer.
What a scam asking to pay a fee just for changing the logo. I tried an initial logo (just playing around), and then I went for change it and I had to pay $149 for that. It's like paying a fee for changing the profile picture on your instagram. They did not make the logo, nor they started placing it onto the products, so why asking the users to pay that ridiculous fee.
When you initially set the logo, they do notify you that if you want to change it in the future you'll have to pay, but pay for what exactly.
Hello @BloomVibe! Thank you for sharing your feedback—we understand how frustrating this can feel, and we appreciate the opportunity to clarify.
We always offer free logo changes before any products are published or inventory is ordered. If you’ve uploaded a logo but have not yet published products or placed an inventory order, you’re welcome to change your logo as many times as you like at no cost.
The logo fee only applies after products are published or inventory is ordered, as changing a logo at that stage requires updates across product files, production workflows, and quality checks.
This is why the fee is disclosed during the initial logo setup, so there are no surprises later on.
We truly value your business and want to ensure the process is transparent and fair, please don’t hesitate to reach out to us at hello@blankabrand.com. We’ll also follow up with you directly to ensure everything is resolved smoothly. -BLANKA Team
