Reviews (295)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its quality products and customizable branding options that enhance brand differentiation. They appreciate its user-friendly interface, flexible membership plans for scalability, and seamless integration that simplifies operations. Exceptional customer support, with staff members like John, Patrick, and Mae, is frequently commended for their responsiveness and efficiency.
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This app has truly transformed my business operations! It offers all the essential tools in one intuitive platform, from managing inventory to tracking sales, making my workflow so much smoother. The seamless integration and real-time analytics keep me informed and in control at every step. What makes this experience even better is the fantastic support. Mae, my support agent, is an absolute gem! She’s incredibly helpful, efficient, and brings a positive energy to every interaction. Mae consistently goes above and beyond to resolve my questions quickly, making me feel like a valued customer. I couldn't be happier with both the app and the amazing support team behind it. Highly recommend to any business owner!
Thank you so much for sharing such an enthusiastic review! We’re thrilled to hear that the app has made such a positive impact on your business operations, from managing inventory to real-time insights. It’s wonderful to know that the platform is making your workflow smoother and more efficient. Our support team is here to ensure you always feel valued, and we’re delighted that your experience has been so positive. Thank you for recommending us, and we’re excited to keep supporting your business journey!
Everyone I have spoken with at Blanka has been nothing but warm, professional and efficient. I am so grateful to the team for their hard work so it is a smooth process on my side, the products are beautiful and bring confidence to anyone who runs a store with this company.
Thank you to John and Patrick who have helped me with my questions no matter how small!
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team. It means a lot to us that you find our support warm, professional, and efficient, and we’re glad we could help make your journey smooth. We’re also delighted that you love our products—they’re meant to inspire confidence, and it’s fantastic to know they do just that!
Our team is always here to assist you, no matter what. Thanks again for being part of Blanka!
As a retailer, I've had a fantastic experience working with Blanka .The Blanka team has been incredibly supportive, especially Dean and Mae. They're always quick to respond to our inquiries and provide excellent customer service.
Thank you for your wonderful feedback! We're so happy to hear that you've had a fantastic experience working with us. It's great to know that the team has been quick to respond and provided excellent support. We’re here for you every step of the way and look forward to continuing our partnership!
John has always gone out of his way to respond quickly & effectively. He has helped me several times & always goes the extra mile, as has Beck. Beck actually FaceTimed me when I opened my account with them about 3 years ago, she’s always been kind, knowledgeable & professional. The entire team really works towards your success. The products are phenomenal & the packages are designed beautifully. The entire Blanka team is dedicated to making this work for you and always there for any questions or concerns. Highly appreciated & highly recommended.
Thank you so much for sharing your feedback! We're thrilled to hear about your positive experiences with our team and that you've found our support helpful over the years. We always strive to go the extra mile to ensure your success, and it's great to know that both the products and service have met your expectations. Your recommendation means a lot to us, and we're here whenever you need anything. Thanks again for being a valued part of the Blanka community!
I was having some technical issues and almost lost it, until I contacted support through the help chat icon and Mae that awesome support specialist popped up and straightened everything out, it was smooth as butter. I'm back up and running all thanks to her. If you're reading this thank you so much again, and take care.
We’re so glad to hear that your issue was resolved smoothly and quickly through our support chat. It’s fantastic to know that everything’s back up and running for you. We're always here to help, so don’t hesitate to reach out anytime. Thank you for choosing Blanka!
I have had many questions at the beginning of this journey with my beauty brand and Blanka has been absolutely amazing, courteous and quick to respond - You simply could not ask for a better platform to partner with. Mae, John and Patrick - I appreciate you.
PattyB
Luckyherbeauty.com
Thank you for sharing your experience! We're thrilled to hear that your journey with your beauty brand has been off to a great start and that you’ve found our support team responsive and courteous. Partnering with dedicated entrepreneurs like you is what we’re all about, and we’re here for you every step of the way. Wishing you continued success!
Blanka has been wonderful to work with! They always offer great customer support when you need it. Patrick was especially helpful and polite while assisting us trying to get a file of our products.
Thank you for sharing your experience! We're glad to hear that working with Blanka has been smooth, and that our customer support was able to assist you effectively. We're always here if you need any further help. We truly appreciate you for choosing Blanka!
⭐ 1-Star Review
Not worth the money.
I used Blanka for about a month, and it’s simply not worth the $80 a month. The shipping times were terrible. Although they advertise 3-5 day shipping, it actually took over 3 weeks for products to arrive. What they don’t tell you upfront is the additional printing time, which delays everything further.
The products themselves are overpriced. I found the exact same makeup on Alibaba for 50 cents to $1, while Blanka charges over $10 per product plus an additional $8.99 shipping fee. Charging $8.99 for shipping would be understandable if it didn’t take 3-4 weeks for customers to receive their orders.
Honestly, you’re better off just buying makeup from Alibaba, adding your logo, and either shipping it from home or using a fulfillment center. $80 a month for this service is a joke—maybe if it was $20 a month, it’d be more reasonable, but at this price, it feels like robbery.
Save yourself the frustration and look for better alternatives.
Thank you for sharing your honest feedback and we're really sorry you feel that way, but we do highly respect your opinion and point of view!
Looking at your order history, we were able to confirm that all your shipped orders were delivered within 5 business days. Our production timelines as well as our shipping times have always been in all our FAQ articles and it's something that we are very transparent and upfront about. If you remember about a month ago when you asked our customer support for clarification about it - our team provided you with all the information you needed because we always want to make sure that all our customers are aware about all their available option.
While our print-on-demand (drop shipping) option does require an order to be printed first, we do also give you other options such as storing your inventory with us for faster fulfillment (1-2 business days), we can ship to your preferred fulfillment center, or we can ship to you directly (if you want to do self fulfillment).
As for product pricing, we'd love to know which products you found to be the 'exact same' product because while you will indeed find similar products elsewhere, our products may be completely different in terms of formulation, quality, where they are made from, and especially our high quality printing (branding). We'd be happy to discuss with you the differences and advantages of our USA/Canada made products vs. other products so don't hesitate to let us know if you need more information about them.
Regarding subscription plans, we offer lower pricing plans to fit your budget as well as our basic free plan but we would, of course, love to learn more about how we can help make things better for you so don't hesitate to reach back to us at hello@blankabrand.com and we promise to do everything we can to work with you in making your stay with Blanka, worth it ⭐⭐⭐⭐⭐.
Absolutely Amazing Support Team ! Very Professional, Efficient and - Prompt with any questions, guidance or clarifications. Their user-friendly interface is just awesome
Thank you for your wonderful feedback! We're so glad to hear that you've had such a positive experience with our support team. It’s great to know that you find our team professional, efficient, and prompt in addressing your needs. We're also happy you enjoy our user-friendly interface. We're here to help whenever you need us!
L'équipe de Blanka est superbe. Lorsque j'ai un problème, les membres me répondent rapidement et s'assure que le problème soit réglé. Ils sont courtois et très professionnels. On sent qu'ils aiment ce qu'ils font
Thank you for your wonderful feedback! We're so glad to hear that our team was able to assist you quickly and professionally. It’s important to us that you feel supported, and we truly do love what we do. If you ever need anything again, we’re always here to help!