Bold Subscriptions , 377 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless integration with Shopify, enabling the addition of subscription functionality to their sites. It's praised for its user-friendly interface, reliability, and automation of subscription management processes. Particularly beneficial for businesses seeking to maximize recurring revenue, it offers efficient back-end management and responsive customer service. It's seen as a crucial tool for growth in online retail businesses.
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I am brand new to Bold. I'm eager to get it up and running. I had some initial problems with set up but GUARAV stuck with it until it was resolved. Earlier, the onboarding team of Colin was very helpful too. He was with another person and I apologize I can not remember her name but I got the impression she may have been the supervisor) While I have not had a test run with sales yet, so far this has been a pleasant experience. I'll update as we being to make sales.
Fantastic service and the live chat funcation has been brilliant!! this app is fab and id really like to thank priyanka for there help in getting my issue sorted!
Thank you so much for the great review! So happy to hear that Priyanka provided great service over live chat. Please feel free to reach out if you require any further assistance.
Simran was great helping us with everything we needed. They made the whole installation process very simple & helped with any issues. Navjot was also great when first installing the app
Thank you so much the review! Very happy to hear that Simran and Navjot were able to help you out with any issues of questions. Please feel free to checkout our Help Center and Live Chat if you have any further questions.
The app was easy to install and ready to launch in no time. Had a couple of calls with Bold product team to walk me through how it worked, what we needed and how they could help. Customer service through the live chat is always super fast and helpful.
Thank you so much for your review! We are happy to hear our Merchant Success Specialists were able to help you so quickly and effectively. That is what we strive for! Looking forward to watching your subscriptions grow. Thanks for choosing Bold!
After I gave BOLD a 1 star review based on the service they gave me and the 'known limitations' that are not clearly identified anywhere on the app detail page or support page and after spending way too much of my life trying to get the stupid app loaded on to my Shopify site... they requested that I remove my rating. Here is my official response... Hi there. I understand you want me to change my rating. But my issue goes beyond a ‘known limitation’ in your sales channel app. You are offering a subscription based service for $50/month in Shopify and not only can I not ring that up on my POS, my customers are unable to select ‘Pick Up’ or ‘Delivery’. Which in our case is a deal breaker. When I signed up for BOLD these ‘known limitations’ were not fully disclosed prior to me purchasing the app, nor were they made clear to me before I spent a GIANT amount of time setting this up in Shopify... only to find out that all my hard work is null and void because the app isn't compatible to Shopify. (Let's call a spade a spade shall we?) I hope you understand my frustration. We would like a full refund for the money we have spent thus far. As for the time I've lost trying to make this work we'll just call that a wash. If I receive a full refund and you make a good faith effort to disclose your 'known limitations' in your app description I will consider ‘removing’ the rating.
Thank you for your honest review. Feedback like yours helps us understand and improve the way we communicate with our merchants. At this time, known limitations can be found on our Help Center for Shopify feature compatibility and more. We will certainly take your feedback to investigate how this can be improved. I can confirm our team has reached out to you and is waiting on your reply to assist you in anyway they can.
Customer support has been awesome - Kelsey was very helpful. The app works well for what we're doing :)
Gaurav was amazing at tech support. So helpful with all types of questions. The platform is great and the support is better! This will definitely help our company succeed!
Thank you so much for the review! We are more than thrilled to hear that our team has helped set you up for success. Wishing you all the best with your coffee subscriptions!
This is the worst "update" I have ever seen on a app. They had a great working program and they went and ruined it by making a program update that doesn't do anything- DO NOT USE THIS APP !!!
Thank you for taking the time to provide us with this feedback. Apologies that we weren't able to create a solution that fits Menucha. Our developers are constantly working on improvements to our apps, hopefully we can work together once again in the future.
We've been using Bold for a while, noth v1 and v2, some setups have changed location, which is a bit confusing at the beginning ,but it's not hard to figure out. Customer service (Vineet) is very helpful, and saved us a lot of time.
We are so glad to hear that Vineet was able to help you out! Thank you for leaving your feedback, and thanks for choosing Bold!
App works great although would be great to see some more advanced featured being rolled out (custom start date) Support is excellent - Gaurav was awesome in fixing my issue and they really went the extra mile to make sure everything was all good
Thank you so much for the valuable feedback! We will pass the feature. request for custom start dates back to our team. We are so thrilled to hear that the app is working well, and that Guarav was able to provide great support.