Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with intuitive setup and customization for implementing referral programs. It offers a free plan with essential features and a paid plan for more benefits. Known for its seamless integration with Shopify and POS systems, it provides various reward point earning options. Merchants value its multilingual support, affordability, and 24/7 customer service, often praising representatives for their prompt responses. The app's performance and support have led to increased customer loyalty and traffic, making it ideal for businesses aiming to boost customer engagement.

February 14, 2024

The service is exceptional. I got prompt replies with clear directions for my needs. Anna was the best!

Jaycee Naturals
United States
9 days using the app
BON Loyalty replied February 20, 2024

Dear Jaycee Naturals,

Thanks a lot for sharing your amazing feedback about our work!!! Your recommendation helps us grow. Being able to assist you in your business is the highest prize for us.

If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!

Best regards,
Mia
BON Team.

April 10, 2024

Chelsea was super nice. I certainly recommend :)

Snuglyz™
Portugal
7 days using the app
BON Loyalty replied April 17, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

January 3, 2024

Throughout the installation process and setting up the environment, we have been helped in an unbelievable positive and speedy way by support agent Chelsea. During the chat, she was very supportive and provided clear information. Thanks to her support, our BON Loyalty Program is now active.

We are glad we chose BON as our loyalty program and would recommend it to others

MMA Beauty
Netherlands
2 months using the app
BON Loyalty replied January 14, 2024

We're thrilled to receive your fantastic 5-star review! Thank you for choosing us!🥰

In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.

January 29, 2024

Emile was very prompt with assistance. And the app is very quick and easy to use! I love the customization it offers.

Amusement Barn
India
25 days using the app
BON Loyalty replied February 20, 2024

Hello,

Thanks for your kind words about Emile. Your review means a lot to us and lets us know we’re on the right track!

If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!

Best regards,
Mia
BON Team.

January 24, 2024

Great service and they are helping us with repeat business! WIN WIN! Anna was so helpful! She went above and beyond to make sure we were satisfied!

Plus 1 Golf Gear
United States
3 months using the app
BON Loyalty replied January 29, 2024

Hello Plus 1 Golf Gear

Your 5-star review put a smile on our faces! Thank you for your kind words and support 😊✨

In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.

April 9, 2024

Super service rapide, à l'écoute de nos demandes et que dire de Anna! Incroyable service à la clientèle!

Vogel Saint-Jérôme
Canada
16 days using the app
BON Loyalty replied April 17, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

Edited January 9, 2024

Great customer service!!!!! I had an issue and they worked hard to connect with me and resolve the problem.

Kiesha's Beauty Bar
United States
8 months using the app
BON Loyalty replied January 9, 2024

Dear Kiesha,

BON firmly believes in user-friendly policy. Our refund policy is transparent and aimed at safeguarding user rights. We're always here to assist you if you could provide further details about your case.

From what we can see, you forgot to downgrade the app after the trial ended in May 2023. It wasn't until Jan 07, 2024, that you reached out with a short message. With these limited details, we genuinely hope to connect with you directly to hear more from you.

Hope to hear from you soon.

Sincerely,
Cara
BON Team

March 7, 2024

BON looks to have what we are looking for, I have just installed it on our site. I did run into a little issue with the installation (completely my fault) and Anna was efficient at sorting it all out for us, highly recommend based on the service it is 5 stars from us :)

Earth Candles Co.
New Zealand
About 1 hour using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

January 18, 2024

Very good customer service. Maxxie dealt with and resolved my issue speedily. Very happy! Thank you

Flexify Fashion
United Kingdom
3 months using the app
BON Loyalty replied January 29, 2024

Hello Flexify Fashion! We're overjoyed to have played a part in making your experience memorable. Your support means everything to us, and we can't wait to have the pleasure of serving you again.

April 4, 2024

le système est planter et personne pour aider

La boite à Penny
Canada
22 days using the app
BON Loyalty replied April 5, 2024

Je vous remercie sincèrement d'avoir envoyé votre retour ! Notre équipe de support est disponible en ligne en permanence, mais nous n'avons pas encore reçu de demande d'assistance de votre part. Afin de vous fournir une assistance rapide et efficace, je vous prie de décrire plus en détail le problème que vous rencontrez afin que nous puissions le résoudre rapidement. Alternativement, nous pouvons organiser une réunion sur Google Meet pour vous guider dans l'utilisation de l'application de manière rapide et pratique.

☘️ Merci beaucoup, nous attendons avec impatience votre réponse.