Reviews (1,720)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases through customizable loyalty programs. It features a user-friendly interface that simplifies rewards management and integrates seamlessly with apps like Judge.me. The free plan is particularly valued by new or small businesses. Support staff, including Jean, Cara, and Maxxie, are noted for their quick and effective service, aiding in an easy setup process. The app is favored for its comprehensive features, ease of use, and excellent customer support.

July 19, 2022

En Français : À la suite du téléchargement de l'application, nous avons rencontrés quelques difficultés concernant certaines fonctionnalités, cependant après avoir pris contact avec la superbe équipe de BON, qui est très sympathique et très réactive, nous avons pu résoudre ensemble nos problèmes. Je tiens à souligner cette aspect important du professionnalisme de l'équipe BON, Daisy et Cara qui sont mes interlocutrices, sont très soucieuses de la satisfactions clients et sont absolument charmantes et attentives. J'encourage bien évidemment l'équipe BON à continuer dans ce sens, et J'encourage toutes e-boutiques qui souhaitent se démarquer dans leurs stratégies marketing d'essayer cette magnifique application. Merci à vous et salutations de France. In English: After downloading the application, we encountered some difficulties regarding certain functionalities, however after contacting the superb team of BON, who are very friendly and very responsive, we were able to solve our problems together. I would like to emphasize this important aspect of the professionalism of the BON team, Daisy and Cara who are my interlocutors, are very concerned about customer satisfaction and are absolutely charming and attentive. I obviously encourage the BON team to continue in this direction, and I encourage all e-shops that wish to stand out in their marketing strategies to try this magnificent application. Thank you and greetings from France.

REBELS
France
3 months using the app
BON Loyalty replied July 19, 2022

Bonjour REBELS,

Daisy, Cara et toute notre équipe sont extrêmement ravies d'apprendre que nous pourrions vous impressionner avec notre soutien. Merci beaucoup pour votre incroyable compliment. J'apprécie vraiment que vous preniez le temps de partager votre expérience avec nous! Nous sommes chanceux d'avoir un client comme vous car vous êtes notre motivation pour que BON devienne meilleur. C'est tellement agréable de savoir que vous êtes satisfait du service client dont vous avez fait l'expérience. Merci de nous faire savoir que nous faisons bien notre travail! Nous ferons de notre mieux pour vous aider chaque fois que vous aurez besoin de nous.

Nous ne sommes qu'à un message via le chat en direct ou l'adresse e-mail help@bonloyalty.com. Votre satisfaction est toujours notre fierté et notre joie!

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Hi REBELS,

Daisy, Cara and our whole team are extremely ecstatic to hear that we could impress you with our support. Thank you so much for your amazing compliment. I really appreciate you taking the time out to share your experience with us! We are lucky to have a customer like you as you are our incentive to make BON to become better. It’s so delightful to know you are happy with the customer service you’ve experienced. Thank you for letting us know that we do our job well! We'll try our best to support you whenever you need us.

We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy!

Mia
BON Team.

Edited May 29, 2022

very nice app. free and completely useful. no IT skill is needed. Joy - the customer service is being nice and quickly responding. Thanks a lot

港Markets
Hong Kong SAR
3 months using the app
BON Loyalty replied May 30, 2022

Happy Monday 港Markets

We are so glad that our team has been able to support you promptly😊. We're focusing on UI and UX of the app so that our beloved customers will have a satisfying experience using BON.

May you have any further requests, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!

Best regards,
Mia
BON Team.

November 10, 2022

Loving this all in one customer loyalty program. This app allows you to easily set up your referral program, reward system, and vip with your company branding. I was able to set up everything under 30 minutes.

Vonaé
United States
2 months using the app
BON Loyalty replied November 10, 2022

Good day to you Vonaé,

We truly appreciate that we can accompany such a kind-hearted and lovely customer like you! 💝 Your precious support motivated us to keep on developing the app and providing better services to our precious customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to help@bonloyalty.com. We are always ready to support you!

Best regards,
Mia
BON Team.

August 10, 2022

Whenever I needed help, Daisy was very quick to help me, she did a great job and I got help right away. he immediately understood me. Great job and great customer service!! Amazing Daisy.

Dir's Factory Store
Japan
2 months using the app
BON Loyalty replied August 10, 2022

Hi Yudi and Dir's Factory Store,

Thank you so much for your review! We are all so happy that our app and support service can make you feel satisfied, especially Daisy! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants :)

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Best regards,
Mia
BON team

June 7, 2022

Beautiful program and the most amazing Kara is really amazing and fast magic service Thank you very much .

Shortcuts
Saudi Arabia
2 months using the app
BON Loyalty replied June 10, 2022

Greetings Shortcuts team

From the bottom of our hearts, we truly appreciate that we can support such a great customer like you😊. We made our best efforts to develop a beautiful UI app and we can't be happier when you like them!

P/s: Kara said she'd loved talking to you.

If you encounter any difficulties while using our app, feel free to contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!

Best regards,
Mia
BON Team.

May 5, 2022

Emile was AMAZING!!! I super excited to relaunch my store and it was super easy yo set up! Emile helped me when I needed it. Love that it comes with VIP tiers which you have to pay for on most reward apps.

Hairnime Beauty
United States
2 months using the app
BON Loyalty replied May 6, 2022

Hey Hairnime Beauty,

Our team and I are grateful for your compliment on our app and customer support, especially Emile! It always feels great to know customers are delighted with BON. We appreciate your trust and we will continue to provide the service you need. VIP Tiers is the new feature we just launched a few days ago, we're really excited for our customers to try it out!

We are always happy to answer if you have any questions, just leave us a message via live chat or email us at help@bonloyalty.com.

Have fun exploring our app,
Mia
BON Team

March 31, 2022

A very user-friendly and customizable app that is FREE to use! Their benefits include what other paid apps have, it's just another reason to use it. Furthermore, their customer support is amazing! I happen to get support from Emile who has been extremely useful.

SHERS
Singapore
2 months using the app
BON Loyalty replied March 31, 2022

Hi SHERS,

You truly light up our day with this wonderful feedback, especially Emile! Your recognition is the best motivation for us to keep going forward and make BON exactly what you need for your business, so thank you for your kind words :)

We're always here to help you via chat or email at help@bonloyalty.com. Your satisfaction is our pride and joy!

All the best,
Mia
BON Team

December 2, 2022

Anna was great in helping me get my account set up! This was so fast and easy. One of the best apps I've used on Shopify!

TheMotherland.Online
United States
2 months using the app
BON Loyalty replied December 2, 2022

Hi TheMotherland.Online,

Thank you so much for your review! We are all so happy that our app and especially Anna - can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants.

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com 💝

Best regards,
Mia
BON team

February 26, 2022

Works very well. easy to use and no problems. Support is very easy going and friendly. I would recommend using :)

killashops-gourmet-coffee
Canada
2 months using the app
BON Loyalty replied February 28, 2022

Happy week to you, killashops-gourmet-coffee's team,

Thank you, from the bottom of our hearts, for sharing your experience with BON! It will definitely help other merchants as it already helped us as a great motivation to try harder and make your experience with us even better 💐

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Best regards,
Mia
BON team

October 30, 2021

Personally, it was one of the best services I've ever received.
They politely asked my wishes and tried to fulfill them.
Even if it's free.
Functionally, I've tried all the similar apps in Shopify to find what I'm looking for, but nothing like this one.
Overwhelmingly simple and performance-wise, it has everything you want.
Just no words needed. You will understand what's mean it is if you use it. highly recommend.
Looking forward to the next app they will create. Please contact me when it is made. I will use it right away.

peachkpop
South Korea
2 months using the app
BON Loyalty replied October 30, 2021

Good day to you peachkpop!

We are so glad to see you go on board with BON Loyalty app. Thank you very much for your gorgeous review! We are happy to know that you like our app and support services. It would be our pleasure to have you with us in our next apps <3

If you need any assistance, we will always be waiting for you at live chat or email help@bonloyalty.com.

Cheers,

Mia
BON team