Reviews (1,720)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases through customizable loyalty programs. It features a user-friendly interface that simplifies rewards management and integrates seamlessly with apps like Judge.me. The free plan is particularly valued by new or small businesses. Support staff, including Jean, Cara, and Maxxie, are noted for their quick and effective service, aiding in an easy setup process. The app is favored for its comprehensive features, ease of use, and excellent customer support.

December 22, 2023

We decided to trial BON loyalty app for our site, and needed a minor design customization. The staff is very responsive and the dev team got our request taken care of within 1 business day. So far we are happy with the tools and attentiveness of the team! Thank you to the dev team!

Shelf Love Collective
United States
2 days using the app
BON Loyalty replied January 14, 2024

We're thrilled to receive your fantastic 5-star review! Thank you for choosing us!🥰

In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.

January 24, 2024

Excellent app and customer support, thanks Maxxie!

Jelt
Colombia
7 months using the app
BON Loyalty replied January 29, 2024

Hello Jelt

We're so grateful for your 5-star rating! Thank you for being an amazing customer💕

If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com.

November 4, 2024

Cara from Bon customer support helped me with my concern, and they did so efficiently! Thank you!

The Good Tee
Canada
5 days using the app
May 2, 2024

Cady was very helpful! I needed to export and import customer information from a previous app. Cady made this transition simple and quick. I am very satisfied with the support team with BON.

The Tiny Tantrum
United States
About 1 hour using the app
BON Loyalty replied May 8, 2024

Hello The Tiny Tantrum,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

February 17, 2024

The tool has a decent amount of features and configuration is flexible enough. Customer support is very helpful and responsive.

Wear Me
Bulgaria
2 days using the app
BON Loyalty replied February 20, 2024

Good day to you Wear Me,

It's so great to have you with us and we can't be any happier to have satisfied you with BON 🌸 Thank you a lot for entrusting in our app!

May you have any further requests, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!

Warmest regards 🌞
Mia
BON Team.

January 22, 2024

Great support, very helpful. Chelsea has an answer for every question.

Ihr Parfum
Germany
3 months using the app
BON Loyalty replied January 29, 2024

Hello Ihr Parfum

We're so grateful for your 5-star rating! Thank you for being an amazing customer💕

If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com.

June 4, 2024

top services and support

Mediaeuro
Italy
About 2 hours using the app
Edited January 3, 2024

DO NOT WASTE YOUR TIME SETTING STUFF UP UNTIL YOU KNOW IT WORKS WITH YOUR STORE!! Initially, Genie was amazing until I got my store setup and realized that the app didn't work with my store. That's when I realized I was talking to a bot or AI, the responses were super kind but no resolution to my issue was proposed. Just simply, it doesn't work with your type of login page. I wasted in all about 5 hours between setup and emailing with support and now I get to start over with another app.

Danhof Aloe
United States
2 days using the app
BON Loyalty replied January 4, 2024

Dear my customer,

I sincerely hope you'll give me the chance to contact Recharge, the team responsible for the login page, to understand and provide a solution.

I've explained multiple times that your website doesn't use the Shopify default login page but utilizes the login function of Recharge, a subscription app. When attempting to log in to your store, Recharge doesn't allow it, and this issue is affecting BON. However, I understand that you've gathered this information, and the ultimate need is still a solution.

Please understand that BON is always striving to harmonize with all BON-installed stores, regardless of their technological differences. I'm currently in discussions with the relevant parties and will provide you with an official response soon.

February 19, 2024

I am on the stage of testing the app and seems very easy to setup the solution with the support of their Customer Service. To conclude, I highly suggest this app and the support exceeds my expectations.

Cara, Anna and Emile are very accommodating.

Cake Kitchen by LSG
United States
4 days using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

February 14, 2024

The service is exceptional. I got prompt replies with clear directions for my needs. Anna was the best!

Jaycee Naturals
United States
9 days using the app
BON Loyalty replied February 20, 2024

Dear Jaycee Naturals,

Thanks a lot for sharing your amazing feedback about our work!!! Your recommendation helps us grow. Being able to assist you in your business is the highest prize for us.

If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!

Best regards,
Mia
BON Team.