Reviews (1,752)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and repeat purchases through its loyalty, referral, and rewards programs. It offers customizable options, seamless integration with other apps, and a robust free plan. The customer support is praised for being responsive and helpful, making it a cost-effective choice for boosting customer loyalty and driving sales.

March 27, 2024

Amazing features and great customer service, thank you Cara for all your help!

GYPSY
Australia
3 days using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

February 17, 2024

The tool has a decent amount of features and configuration is flexible enough. Customer support is very helpful and responsive.

Wear Me
Bulgaria
2 days using the app
BON Loyalty replied February 20, 2024

Good day to you Wear Me,

It's so great to have you with us and we can't be any happier to have satisfied you with BON 🌸 Thank you a lot for entrusting in our app!

May you have any further requests, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!

Warmest regards 🌞
Mia
BON Team.

Edited January 3, 2024

DO NOT WASTE YOUR TIME SETTING STUFF UP UNTIL YOU KNOW IT WORKS WITH YOUR STORE!! Initially, Genie was amazing until I got my store setup and realized that the app didn't work with my store. That's when I realized I was talking to a bot or AI, the responses were super kind but no resolution to my issue was proposed. Just simply, it doesn't work with your type of login page. I wasted in all about 5 hours between setup and emailing with support and now I get to start over with another app.

Danhof Aloe
United States
2 days using the app
BON Loyalty replied January 4, 2024

Dear my customer,

I sincerely hope you'll give me the chance to contact Recharge, the team responsible for the login page, to understand and provide a solution.

I've explained multiple times that your website doesn't use the Shopify default login page but utilizes the login function of Recharge, a subscription app. When attempting to log in to your store, Recharge doesn't allow it, and this issue is affecting BON. However, I understand that you've gathered this information, and the ultimate need is still a solution.

Please understand that BON is always striving to harmonize with all BON-installed stores, regardless of their technological differences. I'm currently in discussions with the relevant parties and will provide you with an official response soon.

February 14, 2024

The service is exceptional. I got prompt replies with clear directions for my needs. Anna was the best!

Jaycee Naturals
United States
9 days using the app
BON Loyalty replied February 20, 2024

Dear Jaycee Naturals,

Thanks a lot for sharing your amazing feedback about our work!!! Your recommendation helps us grow. Being able to assist you in your business is the highest prize for us.

If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!

Best regards,
Mia
BON Team.

December 28, 2023

Cara helped me understand thoroughly about setting up my rewards account. Very prompt and clear. Thanks for all your help and i would definitely recommend. Game changer for my business.

Omeka Bath & Body
United States
1 day using the app
BON Loyalty replied January 14, 2024

We're thrilled to receive your fantastic 5-star review! Thank you for choosing us!🥰

In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.

February 19, 2024

I am on the stage of testing the app and seems very easy to setup the solution with the support of their Customer Service. To conclude, I highly suggest this app and the support exceeds my expectations.

Cara, Anna and Emile are very accommodating.

Cake Kitchen by LSG
United States
4 days using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

April 12, 2024

Chelsea was very helpful and responsive in getting our trial extended so we have enough time to fully test Bon for our shop. So far, so good in the app.

FERAL
United States
About 17 hours using the app
BON Loyalty replied April 17, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

June 25, 2024

El mejor soporte para este tipo de plataformas, rápido y efectivo. Además la app es muy fácil de configurar y comparada con otras es muy intuitiva y a la vez poderosa

Seasons Love Your Skin
Mexico
About 4 hours using the app
BON Loyalty replied July 3, 2024

Hola Seasons Love Your Skin,

¡Muchas gracias por tomarse el tiempo para dejarnos una maravillosa reseña de cinco estrellas!

Si alguna vez necesita ayuda o tiene alguna pregunta, no dude en comunicarse con nosotros. Puede chatear con nosotros directamente a través de nuestro sitio web o enviarnos un correo electrónico a help@bonloyalty.com. ¡Estamos aquí para ayudar en todo lo que podamos!

February 26, 2024

Great customer service. Cara and Anna were great. They were so helpful with my questions and they took care of my needs quickly!

Raza Golf Co.
United States
6 days using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

December 8, 2023

Awesome customer service, Anna helped me with everything I needed!

emilie.mx
Mexico
10 days using the app
BON Loyalty replied December 12, 2023

Hello emilie.mx,

Wow, a glowing 5-star review! Thank you for taking the time to share your positive experience with us! 😊✨

In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.

All the best,
Mia
BON Team