Reviews (1,727)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases through customizable loyalty programs. It features a user-friendly interface that simplifies rewards management and integrates seamlessly with apps like Judge.me. The free plan is particularly valued by new or small businesses. Support staff, including Jean, Cara, and Maxxie, are noted for their quick and effective service, aiding in an easy setup process. The app is favored for its comprehensive features, ease of use, and excellent customer support.

April 21, 2022

It was suggest by the Shopify help staff that I install a rewards program to help with referrals and reviews. I came upon Bon and was impressed with it and installed it recently. It was simple to set up. Daisy, the agent that helped me was super helpful and answered all my questions. I couldn't find the widget on my home page and she showed me it was hidden under another widget. She showed me how to move it to the left and everything turned out perfect. Even though I have just started with this app I would recommend it to anyone. I know it is going to help my business grow. Thanks Daisy and Bon for all of the help.

Edwards Headboards
Canada
Over 1 year using the app
BON Loyalty replied April 22, 2022

Dear Edwards Headboards,

Thank you from the bottom of our hearts for expressing the appreciation of our apps and services and we couldn't be happier to see how you find our collaboration so fruitful🥰 It will definitely help other merchants as it already motivates us to try harder, and make your experience with us even better. Daisy is very happy to see customers being satisfied with her effort😊

We're always willing to assist you via live chat and email at help@bonloyalty.com.

Best regards,
Mia
BON Team

July 6, 2023

We've been using this app for perhaps over a year, after searching high and low for a decent loyalty app.
The features are easy to use and it isn't difficult to set up. You can import all of your previous reviews through CSV.
The best thing about this app is the customer service is second to none. They go above and beyond to make your requests happen and are always available to chat through the live chat option. I have spoke often to their chat and they are always so kind and helpful with my queries. Today I spoke to Genie, who is just a real gem, a total asset to the business.
Thank you so much again for your continued help <3

Pretty Suds UK
United Kingdom
Over 1 year using the app
BON Loyalty replied July 6, 2023

Thank you so much for taking the time to post a review about your experience with the BON app and our support staff, Genie. Your feedback is incredibly important to us. We truly appreciate your kind words and are delighted to hear that you had a great experience with us. 💘🙌

If you have any further feedback or suggestions, please feel free to reach out to us. We are always here to listen and improve our services.
Best regards,
Liam
BON Team

September 26, 2022

One of the best and fastest support anyone can get. They almost answer all your queries and go beyond to make things work for you. Absolutely the best app that we can recommend for Loyalty Program.

Prisma Garments
India
Over 1 year using the app
BON Loyalty replied September 28, 2022

Hi Prisma Garments,

Thank you so much for your review! We are all so happy that our app and support service can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Best regards,
Mia
BON team

Edited May 29, 2024

It’s a really good app, and lets you reward customers with a pretty straightforward interface, easy to add logos, banners, and text etc. good work especially to Maxxie & Cara - AMAZING support!

waterworldsports.co.uk
United Kingdom
Over 1 year using the app
BON Loyalty replied October 19, 2022

Dear waterworldsports.co.uk

Our Support team is so grateful for your review, especially when it showed that you are satisfied with our app's interface and features. Thanks for sharing your rating with us and the community.

If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!

Best regards,
Liam
BON Team.

November 21, 2022

This app has been such an easy process the help Cady provided was amazing and i was able to get it up in running in a matter of an hour.

FlashedbyKristyn
Australia
Over 1 year using the app
BON Loyalty replied November 21, 2022

Greetings FlashedbyKristyn team,

On behalf of Cady and our support team, I would like to express my gratitude for your awesome feedback 🌟 Seeing that you had a satisfied experience is the best thing we could hope for! Your review means a lot to us. We hope to support you for many years to come!

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

Warmest regards,
Mia
BON team.

December 15, 2021

I love this app so far! I had no trouble setting it up and any questions I had they were very helpful with and super fast! Special thanks to Emile and Kyle who were both on top of it all and got me set up! Excited to get this ball rolling!

Cara Elaine Art & Gifts
United States
Over 1 year using the app
BON Loyalty replied December 15, 2021

Hi Cara Elaine Art & Gifts,

Thank you so much for your awesome review! Emile and Kyle would be reallyyyy excited when reading it :) Thanks for your trust in BON Loyalty! We would work harder to develop new features and improve our support team to assist you better in your business.

If you need help, we are just one message away via live chat or email address help@bonloyalty.com.

Best regards,
Mia
BON team.

October 25, 2021

This app is very easy to use... lots of options to customise to suit your theme and the team is very supportive. Tracy was available to answer any of the questions. Highly reccomend!

MaShe Celebrations
Australia
Over 1 year using the app
BON Loyalty replied October 26, 2021

Dear MaShe Celebrations,

You really made our day with your kind words about our app! Our team, especially Tracy, is really excited to read this :). Your precious feedback motivates us to keep on improving the app and develop better features for you!

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com. It's always our pleasure to assist you!

Best regards,

Marcus
BON Team.

March 9, 2022

Clean and user-friendly app. Got customer care from Tracy, she was very helpful. Would recommend and look forward to using.

DJW Custom Baskets & Beyond
United States
Over 1 year using the app
BON Loyalty replied March 10, 2022

Dear DJW Custom Baskets & Beyond team,

What a wonderful review! 🤩 Tracy couldn't be happier to know that she could impress you with her support. Your kind words are a powerful engine that motivates us to improve BON better and provide you with fast and quality service.

If you have any other questions, just chat with us or email us at help@bonloyalty.com.

Best regards,
Mia
BON team

May 4, 2022

BON Loyalty Rewards was quick and easy to install and set up. I had a few questions about customization and reached out to the support team. They were very responsive and knowledgeable, and handled my request quickly and professionally. I would highly recommend this app.

PNW Candle Company
United States
Over 1 year using the app
BON Loyalty replied May 5, 2022

Greetings PNW Candle Company🕯,

A user-friendly interface and prompt support service are always our main goals when developing the app. As the result, knowing that you have satisfied with our app and service is a big motivation for us! Thank you so much for entrusting in us😊

We're always willing to assist you via chat and email at help@bonloyalty.com. Your satisfaction is our pride and joy!

Best regards,
Mia
BON Team

December 6, 2022

Brilliant app has everything you need to run a reward program.
The app is really easy to set up and the support team is amazing, thanks Anna for helping so efficiently.

Would recommend this app to anyone wanting a reliable feature rich reward program.

Adore Fashion
United Kingdom
Over 1 year using the app
BON Loyalty replied December 7, 2022

Hi there,

Thank you so much for your awesome feedback on our app and support! Anna and our whole team could not be any happier that we could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving BON.

If you need our support, we will always be ready to give you a hand via our live chat or help@bonloyalty.com!

Yours sincerely,
Liam
BON Team