Reviews (1,752)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and repeat purchases through its loyalty, referral, and rewards programs. It offers customizable options, seamless integration with other apps, and a robust free plan. The customer support is praised for being responsive and helpful, making it a cost-effective choice for boosting customer loyalty and driving sales.

November 28, 2022

Nice app with super quick support system. Carrey, from the support team helped me to unlock all the features. Kudos to the team and app.

Kavi The Poetry-Art Project
India
About 1 year using the app
BON Loyalty replied November 30, 2022

Hi Kavi The Poetry-Art Project,

Thank you so much for your review! We are all so happy that our app and especially Carrey - can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants.

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com 💝

Best regards,

Mia
BON team

April 8, 2022

I used this app and ran into some trouble where I needed some customer service and I got a woman named Emile. She was super nice, respectful and clear in her instructions. The world would be a better place if there was an ocean of Emile's out there as customer support workers. The app is great as well.

Lion and the Lamb Shop
Australia
About 1 year using the app
BON Loyalty replied April 8, 2022

Dear Lion and the Lamb Shop

Your review just made our world better 🤩 And not just Emile but our whole team would feel pleasure to bring you that outstanding experience - when you are just being an amazing customer of ours? With your words, we clearly understand how happy we are to have you in BON team 🤗.

It's always our pleasure to support you. If you have any questions, just leave us a message or email us at help@bonloyalty.com.

All the best,
Mia
BON Team

August 12, 2022

Gostei bastante do app. Muito intuitivo e dinâmico. Comecei a usar hoje, vamos ver como ele se sai nos próximos dias.

Eboni
Brazil
About 1 year using the app
BON Loyalty replied August 17, 2022

Olá

Muito obrigado por sua revisão incrível! Trazer uma interface de usuário simples e amigável também é um dos nossos principais objetivos ao desenvolver o BON. Obrigado pela sua confiança no BON Loyalty! Nós trabalharíamos mais para desenvolver novos recursos e melhorar nossa equipe de suporte para ajudá-lo melhor em seus negócios.

Estamos a apenas uma mensagem de distância via chat ao vivo ou endereço de e-mail help@bonloyalty.com. A sua satisfação é sempre o nosso orgulho e alegria!

Mia
Equipe BON

September 13, 2021

I just installed this app. So far it has been very easy to install, customisation is a breeze and easy integration. A great free plan and the customer service amazing. I hear there are email notifications being launched soon which will be take it to the next level. A great app and plan for my business just starting out.

Seek & Ramble
Australia
About 1 year using the app
BON Loyalty replied September 13, 2021

Good day to you Seek & Ramble!

Thank you so much for leaving us a 5-star review! Our team are really excited to read your awesome feedback. With your precious support, our team would definitely try harder to provide better features and also better services.

You are always our pride and joy! Please feel free to reach us anytime via live chat or email help@bonloyalty.com as we always welcome you!

All the best,
Mia

November 15, 2023

Very good app to start a loyalty programme in your shop. The best thing about it is that you get support - whenever, with whatever problem. They help 24/7

foodpipe
Germany
12 months using the app
BON Loyalty replied November 16, 2023

Dear foodpipe,

Thank you so much for your lovely feedback! I'm so glad that you feel satisfied with our app's features, as well as our support team. We'd love to know more about your insight as we want to make BON exactly what you need for your business, so if you have any suggestions, please tell us ^^

In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.

All the best,
Mia
BON Team.

April 27, 2022

App superfácil de instalar y de configurar. Cumple con su cometido y la atención es muy buena, recomendada 100%.

Yatoys
Venezuela
About 1 year using the app
BON Loyalty replied April 28, 2022

Saludos equipo Yatoys

Nos gustaría expresar nuestra gratitud por sus increíbles comentarios 🥰. Estamos felices de que haya descubierto que nuestra aplicación es fácil de usar y definitivamente trabajaremos más duro para brindarle más funciones y un estándar de servicio satisfactorio.

Estamos a solo un mensaje de distancia a través del chat en vivo o la dirección de correo electrónico help@bonloyalty.com, no dude en contactarnos cuando necesite nuestra ayuda.

Mis mejores deseos,
Mia
BON Team

March 8, 2022

I used this for a while, so far so good that can fill what I need.
And the customer service is good, kind Emily has helped me a lot with it. We will see if this helps me in the next few days.

Yahime
China
About 1 year using the app
BON Loyalty replied March 8, 2022

Hi Yahime.

Emile is extremely ecstatic to hear that she could impress you with her support!! Thank you so much for your amazing compliment. I really appreciate you taking the time out to share your experience with us! We are lucky to have a customer like you as you are our incentive to make BON to become better 🥰
It’s so delighted to know you are happy with the customer service you’ve experienced. Thank you for letting us know that we do our job well! We'll try our best to support you whenever you need us.

We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy!

Cheers,
Mia
BON Team.

Edited June 28, 2023

Genie was extremely helpful, very professional and patient with my query. At the end we came up with a solution to my problem and it made my day!

MYXD
United Kingdom
About 1 year using the app
BON Loyalty replied June 28, 2023

Thank you so much for taking the time to review the BON app. We are thrilled to hear that you had a positive experience with Daisy's assistance. Our team is dedicated to providing the best possible experience to our customers, and your review serves as a great motivation for us to continue delivering exceptional service.

If you have any further feedback or questions, please do not hesitate to reach out to us.
Liam
BON team

August 28, 2022

So far I am only in the set-up phase, but the admin backoffice is very easy to understand. If/when questions come up, the support team (Cady) and the dev team are very quick to provide help. I am very happy I chose to use Bon Loyalty.

AM LUXE Candles
United States
About 1 year using the app
BON Loyalty replied September 2, 2022

Good day to you AM LUXE Candles,

Thank you so much for taking the time to provide feedback! As we strive to provide excellent service to all our customers, it's pleasing to know you're happy with our app and support service❤️ We look forward to accompanying you on this journey!

If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!

Cheers,
Mia
BON Team

March 8, 2023

Simple, easy, powerful tool. Very impressed with the free version and as my store grows I will be sure to upgrade my plan no questions asked.

ATTICO ORO
Australia
About 1 year using the app
BON Loyalty replied March 10, 2023

Greetings ATTICO ORO,

We are so glad that our support team has been able to support you promptly and sharing with you. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more 😍

May you have any further requests, please get in touch with us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!

Best regards,
Mia
BON Team 🌸