Reviews (1,885)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases through customizable loyalty, referral, and rewards programs. They praise its user-friendly interface and extensive customization options, such as excluding specific collections from earning points. Integration with Shopify Plus and services like Judge.me enhances its utility. The responsive customer support and affordable pricing plans are also highlighted, making it a valuable tool for enhancing customer ...

February 3, 2025

Maxxie hat mir bei allen anliegen helfen können. 10 von 10 für diesen Support :)

Casualstoff
Germany
9 days using the app
BON Loyalty replied February 5, 2025

Hallo Casualstoff,

vielen Dank, dass Sie sich die Zeit genommen haben, uns eine so wunderbare 5-Sterne-Bewertung zu hinterlassen!

Falls Sie jemals Unterstützung benötigen ...

February 14, 2025

Haven't used the product yet but customer support team was very helpful!

Lash Jungle
Australia
7 days using the app
BON Loyalty replied February 20, 2025

Hello Lash Jungle,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't ...

February 2, 2025

Just started using and they were super helpful! (It's a Sunday and still getting superb support... yes, sadly I work weekends - welcome to being a PhD student with a side job in web development... thank you for all your help but I hope you get some rest at some point Cara), so far BON seems to be great! I hope it lives up to what my expectations have been set at so far - will come back with an ...

skinbunnydevelopment
United Kingdom
8 days using the app
BON Loyalty replied February 5, 2025

Hello skinbunnydevelopment,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please ...

February 20, 2025

I had an extremely disappointing experience with BON's review app. I initially signed up to test their service but quickly realized it was not suitable for my business. Unfortunately, their ridiculously short 3-day trial was not enough time to properly evaluate the app, and I mistakenly overlooked the trial expiration. The moment the trial ended, I was automatically charged, without any clear ...

Linenly
Australia
6 days using the app
BON Loyalty replied February 22, 2025

Hi Linenly,

First and foremost, we deeply apologize for the frustration this experience has caused you. This was never our intention, and we’re truly sorry for any ...

November 16, 2024

Bonloyalty is an excellent app for managing customer loyalty. I had concerns about the order limit and data import, but Hazel from the support team resolved them quickly and efficiently. Great support and a reliable app!

Satopradhan
India
Over 1 year using the app
BON Loyalty replied November 19, 2024

Hello Satopradhan,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't ...

November 18, 2024

Very helpful

Neulife
India
About 1 year using the app
BON Loyalty replied November 19, 2024

Hello Neulife,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate ...

December 12, 2024

I love this app so far. Also, customer support is quick to respond! Jean was super helpful and gave me some great tips!

The Purest
South Africa
About 1 month using the app
BON Loyalty replied December 16, 2024

Hello The Purest,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't ...

December 2, 2024

I like to compliment Hazel for being a fabulous person who has helped me resolved my App issues. She is very helpful and customer oriented person. She is one to go to if you need to sort things out, she knows her stuff.

Therasential
Singapore
3 months using the app
BON Loyalty replied December 4, 2024

Hello Therasential,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't ...

January 18, 2025

Really impressed but their level of service! Had some issues where I needed help to reset my customer's points. Hazel and Kevin very efficiently helped to reset them so I don't have to manually do them which would be extremely tedious.

Best support service I've received thus far in my years of being a small business owner. Kudos! Keep up the good work :)

Rachelrax Cakes
Singapore
8 days using the app
BON Loyalty replied January 19, 2025

Hello Rachelrax Cakes,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't ...

Edited January 13, 2025

great - Hazel is awesome

Kanso Sports NA
United States
11 days using the app
BON Loyalty replied January 13, 2025

Hi Kanso Sports NA,

We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually ...