Reviews (1,720)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases through customizable loyalty programs. It features a user-friendly interface that simplifies rewards management and integrates seamlessly with apps like Judge.me. The free plan is particularly valued by new or small businesses. Support staff, including Jean, Cara, and Maxxie, are noted for their quick and effective service, aiding in an easy setup process. The app is favored for its comprehensive features, ease of use, and excellent customer support.

August 5, 2022

Emile helped me very quickly. The problem she sold actually helped me with another issue I was having on my shopify site.

The Modern Farmhouse
United States
8 months using the app
BON Loyalty replied August 8, 2022

Hello Debbie

It was great to hear that you enjoyed BON app after 3 months working with BON team. We really appreciate your detailed review and the fact that your issue was solved by Emile, one of our team member.

We appreciate hearing about your experience and your thoughts. Your comments are really helpful in highlighting opportunities to improve our service even further!

We hope to welcome you back again soon!
Liam
BON team

July 27, 2022

I just started using this app and am getting the hang of it. I had a wonderful helper named Daisy. She was amazing!! She walked me through all the steps I had to take and was just phenomenal. Definitely worth installing the app. Thank you, Bon.

Joa Bath and Body
Canada
8 months using the app
BON Loyalty replied July 28, 2022

Hi Joa Bath and Body,

What a wonderful review! This made our day, and we are so grateful for Merchants like you!
We are always here and happy to help in any way we can. Thanks so much for the positive feedback and review. 😊 Much appreciated.

Please feel free to reach us anytime via live chat or email help@bonloyalty.com as we always welcome you!

Yours sincerely,
Mia
BON Team

March 22, 2022

I love the app and I love their customer service. It's great that I can choose different colors and languages. It's very easy to customize it.

festina lente home
Italy
8 months using the app
BON Loyalty replied March 23, 2022

Good day to you festina lente home 💗

Thank you so much for this precious feedback! We are delighted to know that you love our app, it really gives us a huge motivation. We're focusing on improving the customization experience and I'm glad that you found it easy to use.

For further questions, feel free to contact us via live chat or help@bonloyalty.com. We will always be waiting for you

Warmest regards

Mia
BON Team.

Edited July 26, 2022

Great first-day experience with this app today. Cara was really helpful in answering my questions and walking me through the customer redemption process. Hoping to have this app up and running very soon! Customer Service is a huge plus these days, thanks again Cara!

Slope Shop
Germany
8 months using the app
BON Loyalty replied July 27, 2022

Dear Slope Shop,

Our whole team can’t thank you enough for the kind words about BON and our services. Your review means a lot to us, especially Cara - and lets us know we’re on the right track! It motivates us to provide better support to customers.

If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. Your satisfaction is our joy!

All the best,
Mia
BON Team.

January 9, 2024

brilliant customer service!

EP YAYING
United States
35 minutes using the app
BON Loyalty replied January 14, 2024

We're thrilled to receive your fantastic 5-star review! Thank you for choosing us!🥰

In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.

August 24, 2022

BON est encore une petite et nouvelle application pour mettre en place facilement un programme de fidélité, parrainage et partage sur les réseaux sociaux. Cady et Tracy ont été formidables pour m'aider à configurer l'application.

Beauty Care Store
France
8 months using the app
BON Loyalty replied August 27, 2022

Salut,

Merci pour vos aimables paroles à propos de Cady, nous avons été époustouflés par vos paroles positives, nous apprécions vraiment le temps que vous avez pris pour écrire une critique aussi détaillée !

Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter via le chat en direct ou help@bonloyalty. Nous sommes toujours là pour vous soutenir !

Meilleures salutations,
Mia
L'équipe BON.

December 1, 2022

After trying so many apps, I have to say this app is amazing. The customer service is so much better and the customizing is so easy.

Lustav
United States
8 months using the app
BON Loyalty replied December 1, 2022

Hi Lustav,

Thank you for your great review. At BON, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our support team. They would be delighted to hear your feedback.

We are always happy to answer if you have any questions, just leave us a message or email us at help@bonloyalty.com 🌸🌸

Have fun exploring our app,
Mia
BON Team

February 21, 2023

Super application et service clientèle au top. Application facile et très intuitive. Un super programme de fidélité pour les clients. Je recommande.

Iconela
France
8 months using the app
BON Loyalty replied February 22, 2023

Hi, Thank you so much for giving us a chance to support you! Our team is so happy to have you with us. Don't hesitate to chat with us if you need any further support.
Have a nice day!
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Salut, merci beaucoup de nous donner une chance de vous soutenir! Notre équipe est tellement heureuse de vous avoir avec nous. N'hésitez pas à discuter avec nous si vous avez besoin d'aide supplémentaire.
Passe une bonne journée!

April 5, 2022

This app is really great, and I love using it! I really like how everything on it is customizable for my needs. I'm excited for customers to start signing up. The support team is fantastic. I've spoken with Dale and then Emile with some questions about how to use the app, app functions, where to find things in it, etc., and let me tell you, they are SO nice and helpful! I definitely recommend this app not only because of the capabilities and customization but also for the support. A great support team is so important!

A Blue Dot in a Red State
United States
8 months using the app
BON Loyalty replied April 5, 2022

Greetings A Blue Dot in a Red State,

The whole BON team is incredibly thankful for the kind compliment you shared today. We are so delighted to know that you enjoyed talking with Dale and Emile!
Our support team considers customer satisfaction a top priority. We are always looking for opportunities to exceed our customers' expectations, with your feedback, it's ecstatic for us to know that customers notice our efforts.

For further questions, feel free to contact us via live chat or help@bonloyalty.com. We will always be waiting for you.

Cheers,
Mia
BON Team.

September 26, 2022

very cool and helpful. Lots of customization options. Big thanks to Anna for the help with using the app! Customer Service is excellent!

RoseGxld Nails
United States
8 months using the app
BON Loyalty replied September 28, 2022

Dear RoseGxld Nails,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Anna is really excited to read your awesome review. With your trust and support, we will certainly work harder to improve our app in the future.

Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.

Best regards,
Mia
BON Team.