Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, customization, and effective referral program. It's praised for enhancing customer engagement and loyalty, and integrating well with Shopify and POS systems. Many have seen positive impacts on their operations and customer retention. The customer service, particularly representatives like Anna, Cara, Maxxie, Chelsea, and Genie, is frequently commended for prompt and helpful responses. It's recommended for businesses seeking a reliable loyalty program.

November 26, 2022

Best customer support ever see! go on!
Now setting up - everything looks great and easy to work with

DziBit
Ukraine
2 months using the app
BON Loyalty replied November 27, 2022

Greetings, DziBit team,

We are so glad that you are happy with BON and our support team. Thank you so much for leaving this amazing review, it truly motivates us so that we can work tirelessly to improve our app every day.

May you have any further requests, just chat with us or email us at help@bonloyalty.

Best regards,
Mia
BON Team.

March 4, 2022

I totally enjoyed using this app. It felt like Emile and team Bon loyalty Points were on a rescue for me! It was my first time using any loyalty program and the developer & client support made it so easy for me to understand how to make it program functional. By chance Emily could help me out during the weekend when they were supposed to be offline. It truly helped me a lot and no words can actually define this because I was working on a lot of other things and had a lot of pressure! The entire team's patience was a relief for me to be having this app added for the first time. I have had an amazing experience setting it up! Thankyou everyone!! Emile, Daisy & Dean thanks again!

Kamakhyaa
India
2 months using the app
BON Loyalty replied March 4, 2022

Good day to you Kamakhyaa,

Thank you so much for your thoughtful feedback, it truly made our day🥰 We all understand that customers have a crucial part in our development plan, as our ultimate goal is to make BON exactly what you need for your business. That's a reason why we put customer care as our highest priority, and your satisfaction is very meaningful for us, it encourages us to keep going strong😊 Thank you one more time from the bottom of our hearts, especially for Emile, Daisy, and Dean!

If you need our support, we're always here for rescue via live chat and email at help@bonloyalty.com.

Best regards,
Mia
BON Team.

April 8, 2023

We have tried so many apps and this one has been really easy to use. The customer support has been very helpful, Cady was very responsive with any issues.

RaveScoutr
United States
2 months using the app
BON Loyalty replied April 11, 2023

Good day to you, team RaveScoutr!

You made our day with your trust in our app and your awesome review! 🌞Our team, especially Cady are all happy to know that you are satisfied with your BON experience!

If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. We always appreciate you!

Best regards,
Mia
BON Team 🌸

June 1, 2022

I just downloaded this App today and still trying to figure it out. So far, Emile from the support team has been really helpful!

Bella Tokyo
United Arab Emirates
2 months using the app
BON Loyalty replied June 2, 2022

Good day to you Bella Tokyo

We are so happy you are enjoying our app and services! Thank you so much for your kind words. Emile said it was nice talking to you and she can't wait for the next conversation with you ✨

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com

Cheers,
Mia
BON Team

Edited November 19, 2022

Nice customer service! Although they said that don't answer on weekends Cara just replied to my message in 10 sec on weekends! App also works perfect

KKANG
New Zealand
2 months using the app
BON Loyalty replied November 21, 2022

Good day to you KKANG,

Our team is so thankful for your opinion, this is valued greatly and it really motivates us. We're happy that you can get prompt support from Cara, and we'll definitely work harder to provide more features and a satisfactory standard of service to you!

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance 💪

All the best,
Mia
BON team.

November 11, 2022

This app allow me to provide with an excellent reward program giving back to my clients for free! Super easy to use, and excellent customer service!

La Foresta Orchids
United States
2 months using the app
BON Loyalty replied November 13, 2022

Hi La Foresta Orchids,

Thanks a lot for praising our work!!! You're the reason we wake up with smiles every morning. Being able to assist you in your business is the highest prize for us. ❤️ And one more big thanks from our support team :)

May you have any further requests, please contact us via our live-chat or email us at help@bonloyalty.com. We are always ready to serve you!

All the best,
Mia
BON Team.

April 13, 2023

This is a simple and convenient app, and their customer service is also very friendly to help me solve the problem

openroad4wd.com
United States
2 months using the app
BON Loyalty replied April 13, 2023

Hi openroad4wd.com,

Thanks so much for having time and sharing your experience with us in that wonderful review! It's nothing but a pleasure to assist a customer like you and provide you with the best service.

For further assistance, feel free to reach out to us anytime via chat or email help@bonloyalty.com.

All the best,
Mia
BON Team.

April 5, 2023

Anna was super helpful and friendly <3 5 stars! Love the ease of use to set up and manage too. Would totally recommend

Shi's Emporium
United Kingdom
2 months using the app
BON Loyalty replied April 6, 2023

We are all so happy that our support service can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers. 🥰👏

If you have any further questions, please feel free to leave us a message via live chat or an email to help@bonloyalty.com. We are always ready to support you!

All the best,
Mia
BON Team.

April 25, 2023

L'application est pratique et permet de faire plusieurs choses différentes.
Le support est réactif et à l'écoute.
Nous ne l'avons pas encore testé en prod afin de savoir si la conversion fonctionne vraiment.

Ducktoon
France
2 months using the app
BON Loyalty replied April 26, 2023

Merci beaucoup pour vos excellents commentaires sur notre application et notre assistance ! Nous ne pourrions être plus heureux de pouvoir vous aider rapidement. Grâce à votre précieux soutien, nous sommes encouragés à travailler plus dur pour améliorer BON.

Si vous avez besoin de notre soutien, nous serons toujours prêts à vous donner un coup de main via notre chat en direct ou help@bonloyalty.com !

Cordialement,
Liam
L'équipe BON.

July 20, 2022

I just added this widget to the store. It's easy to set and they provide very quick and professional help, super friendly too! Just start a realtime conversation and they will solve your problems right away. Definitely recommend if you need widget with the same function. :)

OPPOSHE
China
2 months using the app
BON Loyalty replied July 21, 2022

Good day to you OPPOSHE,

Thanks a million for such a positive review!😊 We are extremely happy you’ve enjoyed our service. Our team sincerely cares about each merchant and is ready to make every effort to find the best solution ^^

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

Cheers,
Mia
BON team.