Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, customization, and effective referral program. It's praised for enhancing customer engagement and loyalty, and integrating well with Shopify and POS systems. Many have seen positive impacts on their operations and customer retention. The customer service, particularly representatives like Anna, Cara, Maxxie, Chelsea, and Genie, is frequently commended for prompt and helpful responses. It's recommended for businesses seeking a reliable loyalty program.

March 15, 2023

easy to apply to my site and i love the colors and customizations. This app is also cost-effective for me just starting on Shopify.

imHER Fit Store
United States
About 2 months using the app
BON Loyalty replied March 16, 2023

Thank you for sharing this amazing feedback 🥳 Our team is so grateful for the positive review you left us. We take customer success seriously, which is why it is ecstatic that our services met your expectations.

If you need further support, we will always wait for you at live chat or help@bonloyalty.com.

Best regards,
Mia
BON Team

February 22, 2022

Highly recommend this app! Most free apps don't have very good customer service but I've been working with Emile and she is incredibly sweet, helpful and knows the app very well.
I literally couldn't find a paid app that is as good as this one. I don't understand how it is free, but I love it.

epiqq
United States
About 2 months using the app
BON Loyalty replied February 22, 2022

Hi epiqq team

Thank you so much for your awesome review! Emile would be so happy when reading this. Also, the whole BON team is glad to know our support could make you satisfied. 🤗

If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.

All the best,
Mia
BON Team.

October 18, 2022

I love this app! It's so easy to use and if you're ever stuck, there's some great people to help you. I was helped by Anna who was just brilliant at answering some of the questions I had!

VR Competitor
United Kingdom
About 2 months using the app
BON Loyalty replied October 19, 2022

Hello VR Competitor

Thank you for taking the time to share this sweet review with Anna and our team. We are extremely thankful for having you in our journey to develop this app. We hope to hear more about your experience with our product and service!

If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!

Best regards,
Liam
BON Team.

January 27, 2022

I have tried a lots of loyalty applications including Smiles. I am taking my time and writing this detailed review because Bon Loyalty Team is amazing. The application is free and it has much better customization and multi language support features then most of the paid apps. The support they provided is excellent. I was in touch with many people in the team and they all are caring and kind. They do their best to help you and believe me their best is great. I would like to thank all of them, especially to Emile, Tracy and Andy. Don't wast your time, try this app.

hepsikanadadan
Türkiye
About 2 months using the app
BON Loyalty replied January 27, 2022

Good day to you hepsikanadadan,

Thank you so much for posting such an amazing review, we do appreciate that🥰 Emile, Tracy, and Andy are so glad that we can accompany such a kind-hearted customer like you. We take pride in constantly improving our app to make it suit your need better, and it's awesome to know that those features impressed you ^^
Knowing how happy you are about the customer service is the motivation for our team to go above and beyond to perform great service.
Again, thank you for your support! We really value our opportunity to serve you and look forward to our fruitful cooperation.

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

Cheers,
Mia
BON team.

January 9, 2022

This is an excellent service. Everything you need to start a loyalty program without any hassle. Highly Recommended. N.B. Support Agent Emile was Awesome.

Docs Clothing
Jamaica
About 2 months using the app
BON Loyalty replied January 10, 2022

Dear Docs Clothing,

Thank you a lot for such amazing feedback! It makes our day to hear that we were able to provide you with 5-star service, especially for Emile:) I'm happy to know you've enjoyed your experience while using our app too.

We are always more than happy to assist you via live chat or email at help@bonloyalty.com, whenever you need it. We'll work harder to ensure that your journey with us is always filled with joy!

Cheers,
Summer
BON Team.

December 25, 2021

Amazing Customers Attention and the App works perfectly for any kind of needs... totally recommended! The best by far!

Sana Inteligencia Orgánica
Uruguay
About 2 months using the app
BON Loyalty replied December 26, 2021

Dear Sana Inteligencia Orgánica,

Your kind words mean the world to us! It really made our day ^^ We're so glad that you are enjoying your experience with BON. Thank you so much for the positive feedback and 5-star review!

Our customer support team's more than happy to assist you. If you need further support, we will always be waiting for you at live chat or email at help@bonloyalty.com.

Merry Christmas and Happy New Year to you :D

Best regards,
Mia
BON team

August 4, 2022

I was very surprised with this app, many features I could set, for unlocked features Daisy helped me solve the problem quickly and helped me unlock other features, this is very convenient for us and saves time, we will continue to use this app!

Rvmasking
China
About 2 months using the app
BON Loyalty replied August 8, 2022

Dear Rvmasking,

Hope you're having a Happy Week, as you've made ours so much better 😊 We would like to express our gratitude for your feedback - such words are very supportive and motivate us 💙

Please feel free to reach us anytime via live chat or email help@bonloyalty.com as we always welcome you!

Yours sincerely,
Liam
BON Team

January 28, 2022

so far so good, I really like the app it's perfect for giving back to my amazing customers. When you need help with set-up they're on it and super helpful. their customer service is fantastic! I appreciate that!

Kinley Jean Jewelry
Canada
About 2 months using the app
BON Loyalty replied January 29, 2022

Dear Kinley Jean Jewelry,

No words can express how happy we are reading this wonderful feedback of yours❤️ We take pride in our customer support service, and knowing that my colleagues can be able to assist you promptly makes me feel really joyful! Thank you so so much!

Whenever you need, we are always more than ready to assist you via live chat and email at help@bonloyalty.com.

Best regards,
Mia
BON Team.

April 11, 2022

Super easy to set up and Tracy has been very helpful. Only wish it was available on Shopify POS, but for now I will be able to adjust the points manually, if checking out in person.

Treasurebox Toys
United States
About 2 months using the app
BON Loyalty replied April 12, 2022

Greetings Treasurebox Toys

Thank you for your 5-star review 🌟 Tracy is very happy to see customers being satisfied with her effort. POS is in the progress and will be released soon! Stay tuned!

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

Cheers,
Mia
BON team.

April 12, 2023

This app is unique, and has changed my website! So many customers love the rewards system, and use it often. I would also like to say that the customer support is very helpful, they spent hours helping me with question after question, and they helped perfect it the way I wanted and needed it to be. Thanks!

OneManDyal
United States
About 2 months using the app
BON Loyalty replied April 12, 2023

Greetings OneManDyal team,

We are so glad that our support team has been able to support you promptly and share useful info with you. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more 😍

May you have any further requests, please get in touch with us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!

Best regards,
Mia
BON Team 🌸