Appointment Booking App | BTA

Very good solution for bookings. Customer support did excellent job helping to customize the app for our needs.

www.axesschronos.com

Très bonne appli pour la gestion calendaire d'ateliers par exemple. Il manque juste la possibilité de pouvoir gérer pour un produit les quantités à des dates différentes de manière manuelle.

very well done on the features and functionalities and they are super responsive on emails inquiries and fixed my problem like instant. will use for long term.

We are using this app to rent campsites. Was a little difficult to get set up, but support was awesome in helping us get it working great.

Excellent app and integrates flawlessly with shopify. Quick and friendly customer service through email and they were able to address any questions or concerns I had

I worked on created my website for a month. I paid to have the app installed in my theme--only to find out when I went live that it was applied to the wrong theme. The customer service team understood that there was a miscommunication and took the time to work with me and correct the issue creating a seamless booking process for my website.

I have never been impressed with this app but have agreed to use it because my business partner insists on it since fit integrates with Shopify. You can't edit different calendar options for variants of a class. Everything I've needed a booking website to do, this app doesn't do…. Additionally, the enrollment sheet doesn't give numbers and isn't clean and straight forward, AND we have a class that is overbooked because the app kept accepting bookings even when I had a limit set!

Now after 9 months of use, I feel that this review is more accurate/fair - In principle, and when working smoothly, this app is the best I found in regards to customisation and complexity. Why I chose this app - I have 47 members of staff, all of which offer a variety of services/products in various locations. Therefore, needing a booking platform that'll allow a member of staff to be assigned 'services/products' they are able to offer. As well as 'locations' in which these services/products can be offered... Now, if a staff member has been assigned a service, in a location that takes 'X' amount of time, that member of staff needs to show as unavailable at that time (plus a 15min buffer perhaps)... The last thing any business needs is for that member of staff to be double booked - Hence the need for a booking system that will allow you to set the service/product offering of a staff member, as well as setting the location in which they work. I genuinely haven't found another app offering a solution for this. However, over the last 6 months of the website being live, I'm still getting the same issues reoccurring. These are just some examples - Regularly allows double bookings - You're on you own here, they'll 'fix' it, but it won't last long (lost count of how many times this has happened) No 'locations' saved on appointments - You've got a booking, but where?? Customer remarks - "I can't select any dates from the calendar" "There's no dates to select... Just says no availability" "I can select a date, but then says no times available? I've gone through 10 dates??? Why can I select them if there's no times available???" "I can't checkout, just says you reservation can't be saved?" BTA customer support - "Your customer is using an out of date browser" - Meaning they can double book. So now you need to explain to the customer why you cant fulfil their order. "What device and browser did your customer use to book?" - I don't know? Whilst this might help to resolve the issue, it's not good for business. I've been paying for highest service package, just to be told - "We process tens of thousands of bookings successfully per day, so yes I would say the app is delivering value for the thousands of merchants that use it" I'm constantly having to get in touch to resolve issues, I dread to think how many lost sales there are as not all customers get in touch with us to let us know there's a problem, and just move on. No resolve. Just expected to accept this is what happens. I originally left a 5* review after too shorter timescale to have really had any experience of using the app. After a few months of use, discovering more and more issues and lack of customer service, I then left a poor review. However, retracted it after Alex contacted me looking to resolve my many issues. This review is more accurate, and fair.

Checked a few booking apps for Shopify, and this was the most superior of all of them. Lots of options for different types of events, and a neat clean layout.

Had an issue that I was struggling with and contacted support, who replied within minutes, advised on what action to take, and actually made the modification on the store for me. You can’t get better than that !

One fear with an app is the support if you have an issue, the support of Zetya was first class. Would highly recommend.

I used their support team when installing the app on a client's website and it was such an easy and quick experience! Thanks again.