Reviews (611)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for automating bulk image edits, enhancing SEO, and improving page load speed. It's praised for features like resizing, compressing, renaming images, adding alt text, and converting formats. The user-friendly interface and customizable settings are appreciated. The app is reliable and efficient, with responsive customer support. Scheduled tasks for ongoing optimization without manual intervention are also a highlight.
Refine
-
By rating
This is completely unacceptable.
We purchased your plugin and reached out to support multiple times, yet no one is responding. For a paid service, this level of support is extremely disappointing.
On top of that, the app itself is clunky, confusing, and not user-friendly at all. Instead of helping our workflow, it just makes things harder.
We expect a response and proper support as soon as possible.
This is a huge time saver for us and a great app. Have beeen using it for 5+ years.
Excellent app that delivers exactly what it promises, with a wide range of customizable settings. You can easily back up your content and restore it if you encounter any issues with your theme, which provides great peace of mind. The customer service team was responsive and provided a clear, precise answer to our request.
App orribile, mi hanno addebitato dei soldi ingiustamente sulla mia carta di credito ( app mai usata solo scaricata per curiosità ), una volta che ho scritto per la seconda volta all’assistenza clienti non lo mai ricevuto risposta neppure via mail ,sto cercando di aprirle l’app nel mio shopify mi va di tutto tranne questa app.. sconsigliata
A fantastic app where the developer has pretty much thought of everything! Used to resize, reduce file size of loads of images to help increse page load speed. Can do so much more.
Recommend Hextom, excellent apps.
Great app
The editor doesn't save the state of the a session. Often, I am in the middle of selecting photos from a large set, and a wrong mouse click takes me back to the previous page after which I have to start making the selection all over again.
app is completely useless adds the same image via files so completely clogs up your library pooor design poor app poor support i asked for a refund due to multiple errors and they never gave it back to me
We're very sorry to hear about your experience. We've already processed your refund and sent several follow-up emails but haven't received a response yet. When you have a moment, please check your inbox or spam folder, or contact us at help@hextom.com so we can confirm everything has been resolved. We truly appreciate your feedback and hope your experience with us improves.
This app is easy to use and it make life a lot easier being able to bulk change names, titles etc. The best image editor I've used on Shopify
