Reviews (1,175)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts and boost conversion rates. They praise its easy installation and user-friendly interface, making it accessible for all technical skill levels. Exceptional customer support, particularly from staff members like Kate and Ross, is frequently highlighted for their responsiveness and helpfulness. Key features such as live chat support and customizable email sequences further enhance its functionality, contributing to its effectiveness in improving e-commerce operations.

November 21, 2022

Support is great and the UI of the app is very easy to use. i m just installed the app right now and they help me to integrate in very easy steps

Decorthings.in
India
About 6 hours using the app
December 25, 2018

good app, xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

one Clocks
Spain
7 days using the app
August 9, 2018

This app is amazing, 10 out of 10!

Shop Mens Apparel
United States
About 6 hours using the app
November 26, 2018

Pretty good app but the best feature it has by far is the fact that it is free. Yes its free and thank you for making it free

Simplee Cozy
Canada
About 5 hours using the app
September 6, 2019

One of the worst apps I have ever used. Collected email, customer went to checkout and this app did not mind to send automatic email. As I see in instruction it tells that this app sends emails AUTOMATICALLY. I dont know what are you trying to fool, but your app is like dust - useless. Better delete this app

YESkiddy
Lithuania
5 days using the app
Care Cart replied September 11, 2019

We apologize for the inconvenience it has caused.

Here’s what exactly has happened in your case. When you installed the app it has 2 hours default cart abandonment timer (meaning cart will be considered abandoned after 2 hours) and you also set 10 minutes in automated email timer meaning automated abandoned cart email should be sent after 2 hours and 10 minutes.

According to our logs, it seems that you waited for the 10 minutes instead of 2:10 minutes to receive the email. This has misled you to the point that you thought it’s not working at all.

Our customer success manager has been trying to reach out to you since you wrote the review but unfortunately, there is no response yet. We’re still looking forward to hearing from you and winning you back as our happy user.

Edited November 30, 2018

i use this app to run my store and its really good, i would recommend this app to any one and plus its freee

Glam Royals
Canada
3 days using the app
February 27, 2018

so far so good. great dashboard.

Slam Media Inc
United States
About 4 hours using the app
October 19, 2022

Terrible app. I've tested it personally with many different email addresses, and it only sent 1 email instead of 12. Avoid at all costs. Smells like fraud.

Galileo FX
Italy
5 days using the app
Care Cart replied October 19, 2022

We sincerely apologize for your inconvenience.

However, after looking at your stats, we found no issue, and a total of 725 emails have been sent and around 395 carts have been recovered through them in a total of 20 days which seems to be good progress.
Our customer support manager will be contacting you shortly via email and we would like to get further clarity on what issue you are facing while using the app.

August 25, 2018

Great ! This Application is Awesome !

Travelback2back
Philippines
About 4 hours using the app
February 27, 2018

seems pretty straight forward and easy to use

Petoutfiter
United States
About 4 hours using the app