Reviews (1,179)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its ability to recover abandoned carts and boost conversion rates. They praise its easy installation and user-friendly interface, making it accessible for all technical skill levels. Exceptional customer support, particularly from staff members like Kate and Ross, is frequently highlighted for their responsiveness and helpfulness. Key features such as live chat support and customizable email sequences further enhance its functionality, contributing to its effectiveness in improving e-commerce operations.
Refine
-
By rating
this is the first time to use the app, hope it can help me well. the major role lists below, Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
I really love this app because it helps me to get my money back from the customers that didn't bought the product
I just downloaded the product so cannot give specifics on conversions yet
just starting using,am hoping that it does what it says,but great concept, i will come back with another after i use for a while.
hasta ahora esta en modo de prueba
Support is great and the UI of the app is very easy to use. i m just installed the app right now and they help me to integrate in very easy steps
good app, xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
This app is amazing, 10 out of 10!
Pretty good app but the best feature it has by far is the fact that it is free. Yes its free and thank you for making it free
One of the worst apps I have ever used. Collected email, customer went to checkout and this app did not mind to send automatic email. As I see in instruction it tells that this app sends emails AUTOMATICALLY. I dont know what are you trying to fool, but your app is like dust - useless. Better delete this app
We apologize for the inconvenience it has caused.
Here’s what exactly has happened in your case. When you installed the app it has 2 hours default cart abandonment timer (meaning cart will be considered abandoned after 2 hours) and you also set 10 minutes in automated email timer meaning automated abandoned cart email should be sent after 2 hours and 10 minutes.
According to our logs, it seems that you waited for the 10 minutes instead of 2:10 minutes to receive the email. This has misled you to the point that you thought it’s not working at all.
Our customer success manager has been trying to reach out to you since you wrote the review but unfortunately, there is no response yet. We’re still looking forward to hearing from you and winning you back as our happy user.