Reviews (1,175)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts and boost conversion rates. They praise its easy installation and user-friendly interface, making it accessible for all technical skill levels. Exceptional customer support, particularly from staff members like Kate and Ross, is frequently highlighted for their responsiveness and helpfulness. Key features such as live chat support and customizable email sequences further enhance its functionality, contributing to its effectiveness in improving e-commerce operations.

September 2, 2018

great app...it is free and easy to use !

L Y K
France
9 days using the app
February 22, 2018

such a great tool to use for your store! I definitely recommend for those looking for a cheap solution

Luxury Self Made Apparel
United States
9 days using the app
January 12, 2019

It worked very well for me, i really like how everything is set up and ready for me to use. Made it simple and effortless

shop4him4her
United States
9 days using the app
February 26, 2018

Great app! Helped to skyrocket sales for my business right away. Must have for all!

Golf Men
United States
9 days using the app
Edited February 12, 2019

this is very nice
real star is me this app using after shopify under best plugin
thanks fully......

click2cartfashion
India
9 days using the app
September 15, 2018

Your application looks really nice, I hope it will bring back customers who have abandoned their products in the basket

Fashion Fantasy Trend
Belgium
9 days using the app
January 31, 2019

Good app, is what I read about in marketing lesson and I needed for my ecommerce. I'll try it next week and I hope it will be fine as I need.

OzonPlanet
Italy
5 months using the app
October 14, 2018

i used this app to improve my sales
but non of my abandoned customer came back
otherwise i just collecting good data

Baboo
Jordan
5 months using the app
August 6, 2019

Very Bad!!!!! it's only collection unknown e-mail. there are much more better aps then this. Please don't install!!!!!!!!!!!

Trade Power
Finland
8 months using the app
Care Cart replied August 7, 2019

Update-2:

We tried to connect with store owner several times however never got any response, thus we are putting our point of view regarding this feedback.

The store owner was on our legacy FREE plan and have used our app for over 8 months. The issue he has complained about was because he never turned on the email collector feature of the app, due to which the emails were not being collected for his store.

Update-1:

The store owner never contacted our support team in the timespan of 8 months if he was having any problem and left a negative review for us for a feature that he didn’t turn on. It’s unfortunate and we feel this unfair that despite our best efforts and with continuingly supporting a big number of old users for months for free, we get negative feedback for something that a user never used/enabled.

This is also a learning experience for us and we will be improving our systems to ensure that we can meet the expectation of our app users.

First Response:

Our customer success manager has tried to contact you quite a few times via email and phone, unfortunately, there has been no response. We still look forward to speaking with you and working towards earning back your business.

We’re so sorry for the inconvenience this has caused. Our support team has reached out to you and the tech expert is diligently looking for the resolution.

Our support team is available 24/7 and always ready to assist the users. Please share more details with the team in order to help us resolve the issue quickly.

October 27, 2018

1 of the easiest app installation i ever use...zero complaint...and its free...hope can gain back some lost cart with this app...cheers

J&J Gemstones
Philippines
9 days using the app