Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, user-friendly interface, and ability to solve logistical issues related to marketplace and drop-shipping models. They appreciate its cross-selling feature, excellent customer service, prompt billing support, and no upfront fees. Unique features such as influencer integration and cross-store selling are seen as game-changers, aiding in connecting with influencers and adding products from other brands at no extra cost. The app is also praised for managing product requests with influencers and identifying influencers from a merchant's existing customer base.

May 22, 2020

I would like to delete But I can not find a away to do such a thing! why? That is shady! I have not gotten any benefit from this app. I either want to know how it works or get rid of it

Twinsy Bath Bombs LLC
United States
5 months using the app
VYRL replied May 27, 2020

Hi there!
Deletion of sales channels is handled directly within the Shopify admin dashboard. To delete Carro, you'll want to go to Settings within Shopify, then Sales Channels. Here, you can modify your list of installed sales channels, including Carro, using the Trash Can icon.
Based on your review, we're going to be adding a section in our settings page that provides clear instructions on how to remove Carro. We greatly appreciate your feedback.
We would love for you to stay in our brand network, so if you're up for it, we should set up a time for a live walkthrough of all of Carro's current features and a sneak peek of what's in the pipeline! :)
Sincerely,
David Rice

March 9, 2021

I first knew Carro from a business partner. I really like this App. Because it’s very easy to set up, and it has features of brand partnership as well as influencer partnership in one app together. How amazing is that! Also really impressed with their customer service, solved all my questions really quickly and professionally. Highly recommend! — La Coéss

La Coéss
United States
6 days using the app
VYRL replied March 12, 2021

Thank you so much for the kind words! I'll also make sure to pass your message to the customer success team :)

January 3, 2021

just a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot working ............................................................

Tdesta
Austria
4 months using the app
VYRL replied January 10, 2021

Hello,

We do not know what to make of this. Please consider changing your review. If you need help with anything, please email support@getcarro.com. We look forward to hearing from you and resolving this. Thanks!

Edited July 14, 2021

Absolute SCAM. Paying $250 a month even after we cancelled. Why does Shopify permit fraudulent companies like this on their platform.

Jackie's Chocolate
United States
About 2 months using the app
VYRL replied May 19, 2021

Hey there,

We attempted to downgrade you to the free subscription plan four weeks before your extended free trial came to an end, but no one from your team responded to us. In addition, we refunded you in full immediately after you were charged, and contacted you to make sure you were aware.

We're sorry that your experience with Carro wasn't the best, we're always here to help improve that!

September 27, 2020

I've used this app for 2 months and it doesn't do what it says. I thought it would help me find influencers, It does not I just happened to find ONE on my own. Then the influencer I found, shows up in the app. If you not helping me find influencers then what's the point of the app?? Because its just sitting in my sales channel taking up space.

Emo Art Club
United States
About 1 month using the app
VYRL replied October 15, 2020

Thank you so much for bringing up your concerns.
Based on your review, we made an update to our FAQ about how our influencer discovery tool works.
As a reminder:
Carro identifies influencers by scanning the data sources that you connect to Carro. If a celebrity, an influencer, and/or a member of the press is interacting with your brand as a customer, email subscriber, or follower, we’ll let you know.
The number/quality of influencers that Carro is able to identify is dependent on the data sources that you connect. We’ve discovered 6.3 million influencers for the 26,200+ brands that use our free app.
We are a small, but growing team based out of California that is excited about the potential of our product. We hope that everyone reading this gets to be a part of the Carro network.
Sincerely,
David Rice

Edited February 21, 2021

I’m still in the early stages of incorporating the app with our online store, and I Love the platform. We have experience with other apps connecting sellers & brands and this one has a real great potential Customer service is fast, professional and with follows ups to make sure they resolve any issue we might have, And this is always the most important for us… when starting a new partnership,
They are open to suggestions and are looking for improvements Thank you David and Eli !! Truly appreciated.

Boho Jeans
United States
About 1 month using the app
VYRL replied February 25, 2021

We're excited to be working with you! :) Thanks.

Edited December 30, 2019

The data policy is not clear. Acquire more information from your account, and also the app causes profiles to register on your website.

Dña Bárbara Studio de Belleza Holística
Spain
About 1 month using the app
VYRL replied January 14, 2020

Hi there!

Thank you so much for bringing up your concerns.

I wanted to start off by noting that we recently made a big update to our privacy policy and terms of service. I invite you, and everyone reading this to explore those documents (they can be found under the “Support” section of our Shopify App Store page and in the footer of our website, GetCarro.com).
If you have any questions about data privacy/security, please do not hesitate to reach out via support@getcarro.com or to me personally, jason@getcarro.com.

Secondly, I want to make it explicitly clear that Carro does not “cause profiles to register” anywhere. We do not have a feature that supports this kind of functionality. If you have any questions or need clarity on anything related to this statement, your review, or your overall experience, I’d be happy to help.

We are a small, but growing team based out of California that is excited about the potential of our product, the strong (7500+) merchant-base we’ve acquired thus far, and the millions of partnerships that we’ve helped cultivate between influencers and brands. We hope that everyone reading this gets to be a part of the Carro network.

Sincerely,
Jason
President of Carro

February 12, 2021

App didn't help at all, which is fine. However, I removed this app weeks ago and it is still showing up on my website. PLEASE REMOVE!!!!!!!

Self Love Naturals
United States
27 days using the app
VYRL replied February 15, 2021

Hello,

This may have something to do with your browser/cacheing.

We've reached out to you multiple times to try and help, please respond and we'll be happy to provide guidance. We will keep trying to get in contact!

November 4, 2020

Such an amazing app! Through their influencer platform, we found so many influencers that were already customers! Thank you!

22 Days Nutrition
United States
About 23 hours using the app
VYRL replied November 4, 2020

We're so happy that you are enjoying it! Be sure to try out Brand Partnerships as well! Thanks for your support :)

November 24, 2020

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garbK
Jordan
28 days using the app