Reviews (184)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly interface, which ease product expansion and inventory management. They commend the responsive customer service and the app's ability to foster partnerships with influencers and brands, boosting market reach and sales. Features supporting drop-shipping and virtual inventory are highlighted as beneficial for growing businesses. Reviewers also note its cost-effectiveness and substantial value in enhancing ...

January 30, 2023

Was extremely disappointing. I had high expectations for the app, but unfortunately, it did not meet my expectations.

Secrets Of Tea
United States
9 months using the app
VYRL replied February 4, 2023

Hi there,

First off, thanks for keeping Carro installed and for giving us a chance to help you through the issues you're experiencing.

I've already tried calling you, and I ...

August 24, 2019

looks amazing thank you for making such a nice app. the images are great and make it easy to understand

ORGANIC 1 Co.
United States
12 days using the app
VYRL replied December 10, 2019

Thank you for the kind review and for using Carro :)

Edited July 26, 2021

Carro needs a bit more time to work out the little details to make this service work for my shop. In theory, Carro should be amazing when everything is up and running and hopefully I'll be able re-install and make it work for my shop. I'm giving Carro a 4 star rating entirely based on their customer service. Right now, their service is up close and personal and that is rare in our internet age. ...

SNBC
United States
10 months using the app
VYRL replied July 18, 2021

Thank you so much for your feedback. Our small but mighty team is working around the clock to make Carro better every single day. We can't wait for you to see what we have in ...

May 7, 2020

It's good in theory, but the accounts it brought up weren't influencers and seemed scammy. I uninstalled the app since there were no accounts I could use.

Carolyn Hearn Designs
United States
7 months using the app
VYRL replied May 11, 2020

Hi there!

Thanks for your feedback! We’re happy to see that you are still using Carro.

Since this review was written, multiple influencers with hundreds of thousands of ...

February 18, 2021

This app is great for finding influencers that are already within your network. I'm looking forward to using the brand partnership. With the brand partnership feature, my store will have the ability to scale and serve our customers.

Women' s Active Apparel
United States
9 months using the app
VYRL replied February 19, 2021

We appreciate it a lot! Happy that you're using both parts of our platform.

May 22, 2020

I would like to delete But I can not find a away to do such a thing! why? That is shady! I have not gotten any benefit from this app. I either want to know how it works or get rid of it

Twinsy Bath Bombs LLC
United States
5 months using the app
VYRL replied May 27, 2020

Hi there!
Deletion of sales channels is handled directly within the Shopify admin dashboard. To delete Carro, you'll want to go to Settings within Shopify, then Sales ...

March 9, 2021

I first knew Carro from a business partner. I really like this App. Because it’s very easy to set up, and it has features of brand partnership as well as influencer partnership in one app together. How amazing is that! Also really impressed with their customer service, solved all my questions really quickly and professionally. Highly recommend! — La Coéss

La Coéss
United States
6 days using the app
VYRL replied March 12, 2021

Thank you so much for the kind words! I'll also make sure to pass your message to the customer success team :)

January 3, 2021

just a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot workingjust a lie ... ot ...

Tdesta
Austria
4 months using the app
VYRL replied January 10, 2021

Hello,

We do not know what to make of this. Please consider changing your review. If you need help with anything, please email support@getcarro.com. We look forward to ...

Edited July 14, 2021

Absolute SCAM. Paying $250 a month even after we cancelled. Why does Shopify permit fraudulent companies like this on their platform.

Jackie's Chocolate
United States
About 2 months using the app
VYRL replied May 19, 2021

Hey there,

We attempted to downgrade you to the free subscription plan four weeks before your extended free trial came to an end, but no one from your team responded to us. ...

September 27, 2020

I've used this app for 2 months and it doesn't do what it says. I thought it would help me find influencers, It does not I just happened to find ONE on my own. Then the influencer I found, shows up in the app. If you not helping me find influencers then what's the point of the app?? Because its just sitting in my sales channel taking up space.

Emo Art Club
United States
About 1 month using the app
VYRL replied October 15, 2020

Thank you so much for bringing up your concerns.
Based on your review, we made an update to our FAQ about how our influencer discovery tool works.
As a reminder:
Carro ...