Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify and its range of features including cross-selling, digital inventory, influencer discovery, and brand partnerships. These features are praised for increasing visibility, reaching new customers, and boosting sales. The app's automation streamlines processes, saving time and resources. The support team is responsive and helpful, and the onboarding process is efficient. The app is also commended for its reliable billing system, expanding product catalogs, testing new product categories, and fostering new vendor relationships.

February 24, 2023

Happy with this app so far! Easy way to onboard and partner with other brands and a potential new revenue stream.

JJ Paperie & Co
United States
6 months using the app
VYRL replied March 31, 2023

Thank you for the review! :) We're excited to have you in the network.

March 14, 2023

We recently started working with Carro and are really impressed. The customer service/support team is exceptional - very responsive and proactive with onboarding partner brands. Looking forward to selling a wide variety of non-alcoholic products on our site. Highly recommend this easy-to-use app!

United States
26 days using the app
VYRL replied March 31, 2023

Thanks so much for the review! We're so excited that we get to support your growing non-alcoholic marketplace. :)

March 28, 2023


We did the 7 day free trial,
We didnt see a fit with the product and followed the instructions to close the trial subscription. We are now recieving emails saying our trial is up and we will need to pay $750 to this company we arent using.

United States
10 days using the app
VYRL replied March 31, 2023

Hi there,

We sincerely apologize for the misfired email leading to the miscommunication. You were never charged anything from Carro, and you never will be. We appreciate you bringing it to our attention so that we were able to correct the email issue.

We reached out to you as soon as you contacted us, and we explained that this was a mistake. We would sincerely appreciate it if you’d consider adjusting your review, given it was just an automated communication error.

In either case, if you want to give Carro another try, please reach out and I can offer you an extended 30-day free trial.

Thank you,
David Rice
Director of Support

January 30, 2023

Was extremely disappointing. I had high expectations for the app, but unfortunately, it did not meet my expectations.

Secrets Of Tea
United States
9 months using the app
VYRL replied February 4, 2023

Hi there,

First off, thanks for keeping Carro installed and for giving us a chance to help you through the issues you're experiencing.

I've already tried calling you, and I sent you an email to provide further assistance.

Please get back to me so we can help make Carro a great solution for your store


December 12, 2022

Great app! It makes it easier for anybody to sell anything on their website. Whether you are trying to sell to a niche or keep it more general, carro is super useful!

United States
5 days using the app
VYRL replied December 13, 2022

So happy to hear this! Thanks for the kind words and for using Carro. :)

May 28, 2023

not good at all. dont download.not good at all. dont download.not good at all. dont download.not good at all. dont download.not good at all. dont download.not good at all. dont download.not good at all. dont download.not good at all. dont download.

20 minutes using the app
VYRL replied May 31, 2023


Carro isn't available in China, we do not know what to make of this. Please consider changing your review. If you need help with anything, please email support@getcarro.com.

We look forward to hearing from you and resolving this. Thanks!

March 22, 2019

Great user experience and great functionality. I love what Carro offers and I love how easy the team is to access if I have any questions. Great concept, great delivery.

Thread Wallets
United States
Over 4 years using the app
VYRL replied April 4, 2019

We're so thankful for your kind words! I’ll make sure to let the team know that Thread Wallets said that the customer service has been on point :)

March 31, 2019

Carro has been an invaluable tool for our small shop. As a smaller business, it's crucial to place our marketing efforts where they count and authenticity is important to us. Carro has allowed us to connect with influencers who truly love our brand who would've gone unnoticed otherwise. There was a YouTube Star with a million IG followers who was following us and engaging on our posts who we didn't even realize loved our cuffs. Because of Carro, we were able to connect with him, send him some of our handmade pieces and reach countless new shoppers in our target market. This is just one example of the many new relationships which have led to business growth that we've been able to form thanks to Carro. We love this app!!!

United States
Over 4 years using the app
VYRL replied April 4, 2019

WOW!! This is an amazing story to hear, it made all of us here at the office grin ear to ear. What you’re describing is one of the fundamental “Why’s” for creating Carro :) Thanks for sharing this!

March 20, 2019

It's very helpful to see who our most popular followers and subscribers are, so we can reach out to them if we choose to. And the customer service is great!

One Tree Planted
United States
About 4 years using the app
VYRL replied April 4, 2019

Thank you so much - the team will be elated to read that you upvoted our customer service :)

March 20, 2019

Super helpful, intuitive, and something we're excited to continue to leverage. Set-up was easy, engagement with our influencers is simple, and the cross-platform influencer searching is eye-opening.

We've worked with a few influencers already and they love how easy it is to request products.

Really excited to see what new features get rolled out in the future!

United By Blue
United States
About 4 years using the app
VYRL replied April 4, 2019

Thank you so much for leaving such a fabulous review - it’s great to hear that working with influencers through Carro has been seamless for your team!

We’re just as excited for our new features as you are! ;)