Reviews (255)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for efficient and cost-effective store migrations to Shopify, noting its ability to handle large-scale and complex data transfers. It supports a wide range of data types and features like SEO link preservation and test migrations. The user-friendly interface is suitable for all skill levels, and the 24/7 customer support is consistently praised for its responsiveness and helpfulness.
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I think I used this app when first setting up my website. It was some time ago so I don't quite remember but it was showing in the list of apps in my store.
Anyway, after recently clicking on the app in error, I've been bombarded with pushy emails, even though I replied to explain I don't require their services, the hounding emails continue to come.
It's not professional and certainly not a way to retain customers. I most certainly will never use this app in the future because of this terrible practice.
Our migration went smoothly from Volusion to Shopify. I switched from Woo, and the app flawlessly transferred all my products, categories, and customer information. It's a must-have tool for seamless transitions. Thanks for the help!
Our migration went smoothly from Volusion to Shopify. The functionality with logging in and managing account isn't so straightforward but overall the migrations are done easily.
The app boasts a straightforward design, making it easy to navigate even for non-technical users. Setting up the migration process is relatively painless.
Cart2Cart is a game-changer for Shopify migrations. I switched from Woo, and the app flawlessly transferred all my products, categories, and customer information. It's a must-have tool for seamless transitions. Thanks for the help!
Customer service has been wonderful whenever I've needed help.
Our migration went smoothly from Volusion to Shopify
We are ready for any help they need from our side, and requested they call anytime. Sales support is quick ...
Cette application est une véritable arnaque !
Nous avons payé plus de 600 USD pour rien.
Fuyez si vous souhaitez faire une migration de Prestashop vers Shopify !
Le support client et sav est inexistant.
Nous avons perdu plus d'un mois de travail avec cette mauvaise application !
Ne perdez ni votre temps ni votre argent !
Dear Customer,
Thank you for your feedback. We sincerely regret to hear about your dissatisfaction, and we appreciate the opportunity to address your concerns in detail.
At Cart2Cart, we strive to provide transparent and high-quality migration services, and we would like to clarify a few points in response to your review:
Cost of the Service: The price you were charged, over $600, reflects the complexity and volume of data involved in your PrestaShop to Shopify migration. Our pricing is always transparent and provided upfront before the migration begins, so there are no hidden fees. For clarity, we recommend reviewing our pricing details here:https://www.shopping-cart-migration.com/migration-pricing. We believe this misunderstanding might have caused some frustration.
Duplicate Accounts: One of the issues that clients sometimes face involves duplicate customer accounts. This typically happens when orders from your previous store are not linked to specific customer accounts. Shopify requires all orders to be associated with a customer profile, so during migration, we create accounts for unlinked orders. This might give the impression of duplicates, but this is due to Shopify’s structure rather than our service. You can review an example here: https://prnt.sc/bRqpKkCkjE5p.
EAN Field Not Migrated: We understand that the review mentioned the EAN field not being transferred. Cart2Cart does not advertise this field as part of the migration by default, as outlined in our Migration Options:https://www.shopping-cart-migration.com/shopping-cart-migration-options/1072-prestashop-to-shopify-migration. Although fields like GTIN, EAN, and Barcode are often requested, this can depend on Shopify’s system limitations. We would recommend reviewing your migration configuration to ensure it matches your expectations: https://prnt.sc/lTNGgjd7msew.
Weight Units Issue: The review mentioned problems with weight units. This issue is fully resolvable within Shopify's settings. You can easily adjust the weight units directly in your Shopify store's settings. Should you need assistance, we can provide detailed instructions. For example, please refer to the following setup screenshot: https://images.support.magneticone.com/6fd7fed/24-05-16_0134e.jpg.
Customer Support: We are sorry if our support service didn’t meet your expectations. However, our support team is available 24/7 to assist with any migration issues via live chat, email, and phone. We strive to respond as quickly as possible and resolve any issues that arise. You can view our support availability here: Screenshot. If there was a specific issue with response times, we would be happy to investigate and correct it.
Time Spent: We understand how valuable your time is, and we regret that the migration process took longer than expected. Data migrations can sometimes take more time due to the complexity of your store's setup and specific requirements. That said, we are confident that the migration was handled correctly. We’d like to further analyze your case if needed to ensure the migration was performed as efficiently as possible.
Please contact us directly at support@shopping-cart-migration.com so we can better understand your situation and work towards a resolution. We are dedicated to ensuring that you have a smooth and successful migration experience.
Thank you for your feedback and for giving us the opportunity to clarify these points.
Best regards,
The Cart2Cart Team
Their customer service and communication is outstanding.