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We signed up for the service migration package and paid over $1000 to help us speed up and streamline the migration from our magento store, unfortunately we are on day 12 and we have not yet had one full migration, it stops and technical support takes a very long time to be able to respond. We are ready for any help they need from our side, and requested they call anytime. Sales support is quick and 24/7, but it doesn't help because they keep telling you they will give it through to tech support so there is a big lag and delay in communication and execution. We thought they were in Canada or the US as stated on the app page so we can be on the time zone. It appears they are not. Our business is depended on a timely migration because it is a live store, with active customers and sales. We have to disable the firewall and security on our live magento while they run the migration, and it puts our live site at risk and makes the performance very low and slow. We have struggled for almost two weeks now to attempt to communicate that we need them to please prioritise help when a migration starts. It has been very stressful and frustrating. I think they could have a great app, but the practical implementation and available tech support for a live online store with high risk of loss with days of delay this is not an advisable option.
The best support i ever seen, Thank you very much. It make my work easyer
Cart2Cart has been my go-to for years.
It's always fast, safe, and efficient. Danil was extremely helpful this time, and I'm grateful for the assistance so we could complete the project properly.
I always feel safe recommending Cart2Cart for store migrations. They have the technical expertise to get the job done properly.
J'ai testé cette application pour une migration Shopify → PrestaShop avec un très petit ensemble de données (environ 20 produits et quelques clients), et le résultat a été un désastre complet.
Dès le début, la migration a généré des dizaines de problèmes critiques :
Les pages produits renvoyaient des erreurs 404, même en utilisant l'aperçu du back-office PrestaShop.
Les catégories étaient visibles dans le back-office mais n'étaient pas correctement liées à la boutique, ce qui perturbait le routage.
Incohérences entre les tables de produits (product / product_shop) nécessitant des corrections SQL manuelles juste pour rendre le site utilisable.
Les commandes importées affichaient des produits et des images incorrects par rapport aux commandes Shopify d'origine.
Les données de commande et les associations de produits étaient totalement peu fiables.
Ce qui est encore plus frustrant, c'est le modèle de tarification : les options essentielles (URL SEO, redirections, etc.) sont facturées plus de 50 $ chacune, et même lorsqu'elles sont activées, elles ne fonctionnent pas de manière fiable.
Après avoir perdu une journée entière à dépanner une migration test, il est devenu évident que cet outil n'était pas prêt pour la production.
Cette application crée plus de problèmes qu'elle n'en résout.
Je recommande vivement de l'éviter si vous accordez de l'importance à votre temps, à l'intégrité de vos données ou à votre santé mentale.
Traduit avec DeepL.com (version gratuite)
Hello Kymaya,
Thank you for sharing your detailed feedback. We understand your frustration and appreciate the time you took to describe the issues you encountered during your Shopify → PrestaShop test migration.
We also note that the review was translated into French. For clarity, our support and engineering teams primarily operate in English, and reviewing the original version of the feedback often helps us analyze technical details more accurately. That said, the concerns you raised are clear and understandable regardless of language.
Shopify to PrestaShop migrations can be technically complex, particularly when it comes to product-shop associations, URL routing, and order data mapping. Our service is designed to automate the core migration, but certain store configurations, PrestaShop versions, or third-party modules may require post-migration adjustments.
Issues such as incorrect order associations or the need for manual SQL corrections are not the experience we aim to deliver. In such cases, our support team can review migration logs, validate mappings, and apply fixes where possible.
Regarding paid options such as SEO URLs and redirects, their behavior can depend on the target store’s configuration and enabled modules. We regret that these features did not meet your expectations in this instance.
We value constructive feedback and would welcome the opportunity to review your case in detail, including the original (non-translated) version if available, to better understand what went wrong and how we can improve.
Kind regards,
Cart2Cart Support Team
Best app for migration and easy to use also very good response from the support center
Thank you so much for your kind words! 😊 Making migration smooth and stress-free is exactly what we aim for. If you ever need assistance in the future, we're always here to help!
App was super intuitive and the team support when needed was fast and efficient.
The app is very helpful. My Team was finding something like these only, the datas transfer was smooth process, easy to work and the service from their team is best they walked me through every process and helped wherever i faced the problem. If you have complex data, use the app. Even the team (Roman, Natalia) was very helpful.
Thanks for your support in fixing the issue !
Great app. We recommend it for all our clients.
www.eChic.com.au
Great customer service, answered every question promptly. Price is great for the services provided.
