Overall rating
4.2
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient and accurate migration of large data sets, including products, orders, customers, and customizations, to Shopify. It's praised for being user-friendly, time-saving, and cost-effective. Many find the insurance option for re-migration useful in case of errors. The support team is frequently commended for their responsiveness and professionalism during the migration process.

February 15, 2019

Cart2cart worked good the first time I used it years ago to go from my old oscommerce site to Pinnacle Cart, I am now using it again to go from Pinnacle Cart to Shopify. Although URL redirects and some custom options would be nice. It gets the basic job done and frees up a lot of manual data entry.

Illusive Fabrication
United States
9 days using the app
Cart2Cart replied March 20, 2019

We are happy to learn that you have entrusted your store migration to Cart2Cart twice already. Thanks for staying with us!

As to the custom migration options - we never cease developing and improving our service, so you're welcome to follow the updates.

Best regards,
Cart2Cart Team

February 20, 2019

Migrating nearly 30k entities from Big Commerce to Shopify is pretty daunting but this certainly took most of the pain out of it. It's not cheap by the time you've added on a lot of the extras (301's, categories > auto collections etc) but it is much more cost effective than doing it manually as dealing with CSVs for this amount of products/order/customers would take days.

If using for the first time i'd definitely recommend getting insurance just in case it doesn't work out as intended. Also temporarily disable notifications in Shopify if you're migrating orders otherwise you'll get a lot of emails!

SXPro
United Kingdom
7 months using the app
Cart2Cart replied March 20, 2019

Thank you for sharing your experience of using Cart2Cart and your tips - they will be helpful for new users, for sure.

Best regards,
Cart2Cart Team

August 1, 2019

moving from yahoo, so far so good! help by chat and moving along and importing now the products and data

ShopDNDG
United States
8 days using the app
October 28, 2019

The migration was flawless and with no errors. I had multiple correspondences between me and their team (customer support, technical support, etc.) and they were very helpful in assisting me. I needed a custom migration and they set it up for me in less than 24 hours. Overall very satisfied with their service and I cannot recommend them enough.

eMixologies
Canada
8 days using the app
February 1, 2019

Love the customer service I have been provided. They were with me every step of the way. I had a million questions and they never hesitated.

Nature's Fabrics
United States
8 days using the app
Edited May 3, 2019

I have to update my review, this app transferred the products over with the pictures and descriptions. But seems to have caused a lot of issues. Redirects are not proper, titles/descriptions now have utf decoding issues. Pay for the basic features and plan on doing all of the labor intensive stuff by hand.

wilddiesel
United States
3 months using the app
Cart2Cart replied March 20, 2019

Thank you for taking the time to leave the review! We work hard to deliver the best experience possible to each customer.

Best regards,
Cart2Cart Team

Edited November 3, 2018

STAY AWAY FROM THIS APP!!!! Worst customer service I've ever had. They completely ignored what I said and did the exact opposite of what I wanted. Also they never reply in time and when they do reply, like I mentioned before, they just completely ignore your request and try to take your money in every way possible. This app has caused me so much trouble and they never even offer me a solution. Good luck getting your money back if the app doesn't do what you want. You really should read all the negative reviews before you even consider this app.

Ultra Paws
United States
3 months using the app
March 30, 2018

The team at Cart2Cart was great. They made some mistakes, which they corrected, but some of that could be related to migrating away from Volusion (one of the worst web platforms out there). They were highly motivated to get the job done and were responsive to requests changes when something didn't go as expected. FYI, ten trillion times better than nChannel who writes their contracts in a way to get out of doing any additional work if there is a hiccup.

J L Hufford
United States
5 months using the app
August 11, 2016

Buyers beware - they screwed up our migration so badly we had to erase everything and start from scratch. They said they could move our items from Big Commerce to Shopify in less than two weeks and we wasted over a month listening to their excuses for why it wasn't working until finally we had to scrap all their mistakes and do it manually ourselves. We could have saved a lot of time and money by just doing that from the beginning. Stay away from this company.

Shopsaintcloud
United States
3 months using the app
March 29, 2020

I've been using Cart2Cart migration services to move from a Magento 1 instance into Shopify. I've experience migrating other platforms and especially Magento upgrades and this has been by far the easiest platform migration performed. Everything is migrated perfectly, images, configurable items, images on descriptions, items, orders, customers etc... completed in less than 40" with a decent cost for the quality provided. The support is taking care of all customer issues, thanks Alvin for all your help!

La Poma d'Eva
Spain
7 days using the app