Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 17% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app efficient and user-friendly for transferring their stores to Shopify, including complex migrations of images, orders, customers, and products from platforms like Magento, Prestashop, and BigCommerce. It's highly recommended for large-scale migrations due to its cost-effectiveness and time-saving features. The setup is quick and accurately transfers all product data and customer information. Many appreciate its ease of use and the responsive support team.

Edited June 24, 2019

Still 0 Star.
The migration service is poor.
I'm try the full migration but I just lost my time. the synchronization sistem is too much Bad
And Now I just need my Refund by my add fund but they don't give it to me.

They starting refund process AFTER 2 WEEKS. And they is SO ANOING because I’m just want my Refund and they still saying many times

“ We will be able to add $50 to your Cart2Cart account, if you change the review in Shopify. It is very important for us.”

Really they Don't care about CUSTOMERS and a GOOD Quality Service.

Japanconnect Store
About 1 month using the app
Cart2Cart replied June 24, 2019

Hi there!

Please, accept our apologies about your migration outcome. We are extremely sorry to hear that it didn't work out as expected, and have already provided a refund for it.

Thank you for trying Cart2Cart. We hope next time it will be a satisfying experience.

October 4, 2017

The first attempt at migration from 3dCart left us without product images and they imported abandoned carts as paid orders. I contacted support. It was days before they had a fix. Then they still had abandoned carts coming in as paid. Again I contacted them. It was over a week before they attempted again. We had almost 30,000 orders to import. The multiple attempts ended up creating duplicate orders. So now we have over 90,000 orders in the system, many of which are duplicate and triplicate orders. Each time they say they have to figure out what happened and try again. I expected for over $400 they could get this done. I was quoted a 10 hr migration. It has been over 3 weeks now and we still do not have a proper migration and we will have to hire another company.

Oh, and not all customers ever imported and the ones that did, their passwords did not work. Many had to create new accounts. Luckily Shopify's system is smart enough to match customer accounts with orders based on the email address used.

I do not recommend dealing with them. They clearly do not know what they are doing when it comes to a larger store with hundreds of item, thousands of customers and tens of thousands of orders.

United States
28 days using the app
February 14, 2018

I needed to import less than 40 products but was given an error that my host had blocked their IP address. They then said I would need a custom migration which which start at $299.,,

United States
24 days using the app
May 7, 2020

Absolutely Awful,

Used this service to minimize my migration work for a Wix store, Migration was painful and required support. This was a fresh Shopify store with no other Apps installed. Then every previous customer emailed a re-confirmation email. Car2Cart store took no responsibility (I didn't email them!) and was incredibly unhelpful, offered no refund. This created twice the amount of work I was trying to avoid.

But I've been offered %50 off the next time I need my workflow ruined...

Civil Liberties Bottled Offerings
23 days using the app
Cart2Cart replied May 8, 2020

Please, accept out sincere apologies regarding your unpleasant experience with Cart2Cart Store Migration App. We'll do our best to offer you an optimal way of resolving the problem. Feel free to contact us any time.

Cart2Cart Team

October 10, 2017

It works very well from Prestashop to Shopify. Congratulations.

The Are
2 days using the app
February 7, 2019

Poor. The estimate for the migration was 31 hours, we have just over 11,000 products and 10,800 customer files and it took 8 DAYS!!! We were given excuse after excuse for the delays like we were 'Trial' customers, which we were NOT, we were paid, blaming Shopify for limiting the API connections, which Shopify stated they don't, MULTIPLE TIMES but finally done. We also have many items incomplete that we are correcting. We did take the insurance for the re-migration but can't wait another 8 days, we are still working to reconstruct the ones with missing information which has pushed back our re-opening of the site by 3 weeks. They need to get their stuff together and give accurate time estimates. Also, their support sucks, if you email them they 'normally' respond in 24 or more hours. Buyer Beware!

United States
21 days using the app
February 7, 2018

Completely ruined our non-migrated data. Most of our pages and collection were completely deleted despite indicating to not migrate them. Don't use.

Offer Space
United States
21 days using the app
November 4, 2021

This app is NOT USEFUL at all. Its a PAID app, nothing for free. I paid 70$ for migration. And Migration was wrong. I write like 20 mails . I sent screenshots and after a week they dont give me a solution. Variants Photo and Inventory didnt sync.

20 days using the app
Cart2Cart replied November 4, 2021

Hello equipacionsport!
Please, accept our apologies regarding your experience with the Cart2Cart Shopify Migration app. We totally agree that it's not okay when store data is not transferred as promised. Please, message the ID number of your migration to support@shopping-cart.com so that I could prioritize your ticket. I will also pass your case to the migration expert who will research the problem and provide a solution within the next 2 hours.
Thank you for letting us know about your concerns. We are sincerely sorry for the inconveniences you've had.

February 26, 2018

Great app ! They Offered a Custom Solution for the problems i had.


United States
1 day using the app
March 19, 2020

Superb experience. We had issues with our migration which is most likely linked to the old system we were using. We were quickly helped and after a short period of time, had our migration completed

JL Motoring
United States
1 day using the app