Places to sell | Store design | Sales and conversion optimization | Customer support
Shopify Chat

Shopify Chat

by Shopify

Use the power of live chat to grow your business

2.7 of 5 stars(114 reviews)
Free
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Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.

About Shopify Chat

NOTE: Shopify Chat requires a mobile device. Messages are managed in Shopify Ping, which is available for iOS, iPadOS, and Android devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are installed, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

And, in case you're unavailable, Shopify Chat gives customers the option to provide a phone number or email address. This allows you to follow up with them after they leave your online store/live chat. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Build your customer list when shoppers provide contact information
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • Shopify Ping must be installed on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

2.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    20% of ratings are 5 stars
    (23)
  • 4 of 5 stars
    9% of ratings are 4 stars
    (10)
  • 3 of 5 stars
    11% of ratings are 3 stars
    (13)
  • 2 of 5 stars
    19% of ratings are 2 stars
    (22)
  • 1 of 5 stars
    40% of ratings are 1 stars
    (46)
View all 114 reviews

Most recent reviews

Agatha Bracelets

Rating
5 of 5 stars
Posted
October 23, 2020

Estoy utilizando esta app para tener mejor comunicación con mis clientes. Estoy satisfecha con ello, y me gusta la fascilidad de uso

Developer reply

October 26, 2020

Hello Agatha Bracelets,

Thank you very much for your 5 star review! We are pleased you are finding the app easy to use. I hope it leads to many sales for you!

Keep the app updated to enjoy future tools and features. If you have any questions, just contact our team directly.

Warm regards,
Veronica N.
Ping Support

Bean & Grain

Rating
4 of 5 stars
Posted
October 23, 2020

Great so far, easy to setup and use. Like the integration with order fulfilment detail. But don't like the 100 char minimum in the review field!

Developer reply

October 26, 2020

Hello Bean & Grain, thank you for your review and feedback! This kind of information really helps us to improve the app and make it better for all merchants.

Glad you are finding it easy to use. Keep the app updated as we will be releasing a lot of new features soon.

All the best to your success!

Warm regards,
Veronica N.
Ping Support

Bouncy Bump World

Rating
5 of 5 stars
Posted
October 23, 2020

I can't believe I ever tried to use another app when this was right there. It's quick and easy to install. When testing it out it ran seemlessly.

Developer reply

October 26, 2020

Hello Bouncy Bump World,

Thank you so much for your 5 star, splendid review! We are thrilled you are enjoying the ease of use, as merchants are too busy to have complicated apps!

Just keep it updated so you can enjoy future features. As always, contact us if you need anything, ping@shopify.com

Warm regards,
Veronica N.
Ping Support

View all reviews