Let shoppers reach you easily
Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.
Turn traffic into sales
Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.
Automate customer order lookup
Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.
About Shopify Chat
Messages are managed in Shopify Ping, which is available on your desktop and mobile devices.
Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.
Once Shopify Chat and Ping are installed, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.
And, in case you're unavailable, Shopify Chat gives customers the option to provide a phone number or email address. This allows you to follow up with them after they leave your online store/live chat. Their info will be added to your Customers list in Shopify or matched to an existing customer.
With Ping and Shopify Chat you can:
- Add and customize a chat button on your online store
- Respond to customers in real-time while they’re at your store
- Make product recommendations and share discounts and new orders in chat
- Give customers a way to automatically get their order status
- Build your customer list when shoppers provide contact information
- Track Shopify sales using your sales channel overview and Analytics pages
- To use Shopify Chat you must have an online store with Shopify
- You must access Shopify Ping from shopifyping.com or install it on an iOS, iPadOS, or Android device to receive and respond to messages
Most recent reviews
great app - love how i can interact with customers and help them find what they are looking for in my store
The app is straightforward and easy to install, as well as customize. However, the usefulness is severely limited for non-iOS users, even with the new desktop Ping release. At minimum, the ability to set an availability schedule is a must. Will gladly re-evaluate once the feature set is improved.
The Uppity Canadian Clothing Company
Simple to use, had my first customer chat within one minute of adding it. It's exactly what we needed!