Reviews (653)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.
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Great experience so far! Very intuitive way to interact with customer and have already been able to resolve some customer issues directly. Even if we can't chat right away, it encourages customers to leave us messages and we are able to email back shortly after. I highly doubt we'd get as much interaction from a "Contact Us" form. Highly recommend it.
This App is GREAT! It really Exceeded our expectations. We tested it for 1 month now in 1 of our websites and will now be using it for the rest of our sites. It is extremely simple for collaborating between our staff and also really helpful with the information about the customer you are servicing. We have worked for 10 years with other chat apps and there is NO COMPARISON. 100% RECOMMENDED
Great app! It is very easy to use and set up and allows me to chat with my customers easily and quickly. Thanks!
I absolutely love this app as it lets me be in contact with my customers right from my phone. It also doesn't take up a lot of space on the site so that is an added bonus
Great app - thank-you Chatra team!!
Since installing this app over a week ago I have had 3 customers contact me and 1 successfully resulted in a sale that we probably wouldn't have otherwise received.
We had another chat app installed for 6+ weeks and never received a single contact.
I am also very happy with the service of the Chatra team and the ease of the app to set-up.
Great service, Friendly customer service!
Great Live Chat app. Very clear and we especially like the Mac standalone app, really makes it easier to chat with customers. We highly recommend!
Perfect for what we're after! Have definitely seen an increase in sales since using Chatra! Highly recommend.
Great app and great customer service
This app is a great chatbot app. It is very useful because you can see what the customer is typing before the message is sent. This enables you to give a super fast customer service!