Chatra — Live Chat & Chatbot , 648 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, responsive customer service, and effective live chat feature. They value the ability to preview customer messages, view browsing history, and cart contents. The app's compatibility with mobile devices, automated responses, timed messages, and integration with platforms like Facebook Messenger are also praised. Merchants report increased customer engagement and traffic due to real-time visitor tracking and analytics. The app's ability to handle multiple chats, archive them, and edit comments post-posting are seen as beneficial. The proactive messaging feature is useful for engaging idle customers. The chat widget customization, affordability, and a free plan are other positives.
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I installed this app on our online store FrancineCollections.com. It is a great way to reach out to customers shopping on the site and for customers to quickly and conveniently ask product questions.
This app is truly AMAZING. We are only in the trial phase and we have closed at least 3 sales due to the ability to speak to customers live as they browse the site. The functionality is great, we particularly love that we can see what pages customers are on and track their movement as they navigate the site. The customer service is also excellent. This app is definitely worth it for the paid version, it adds value for your customers and will pay for itself with one sale. Highly recommended!
Deserve 5 starts, easy app to use, you can see your visitors i a real time, this is awsome ! thank you
Started using this app two weeks and I have no idea why I did not install it sooner. I´ve been able to actually have a conversation with my customers and potential customers and provide the service and attention that we all strive for as customers. I love that I can connect like this with Chatra and 100% recommend it!
Cette application est très utile et je le conseille à ceux qui se lance dans la vente en ligne. Elle permet d'échanger en toute sécurité avec vos clients.
ottima e conveniente, da consigliare
L'application est incroyable ! J'attends que mes 10 jours d'essai se terminent pour les fonctionnalités du plan Gratuit ... Mais le plan payant est sans aucun doute très très puissant !
Loving this app so far. The live chat is fantastic! I love how the chat records gets emailed. Thanks Chatra!! - AfroShe
This is a nice app with all of the basic features for a very reasonable price. I have had sales I can directly contribute to the app.
A customer yesterday did not know how to add more than one item to cart. As they were able to speak to me directly and instantly, I was able to talk them through it, securing me, not only a multiple sale, but it turns out a customer that collects the niche items I'm selling.
This deserves 6/5 stars.