Chatra — Live Chat & Chatbot , 643 reviews

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
    594
  • 5% of ratings are 4 stars
    32
  • 0% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    4
  • 2% of ratings are 1 stars
    11
What merchants think

Feedback submitted

Merchants find this live chat and chatbot app user-friendly and effective in boosting customer engagement and sales conversions. Key features include real-time visitor tracking, automated responses, proactive messaging, and mobile functionality. Merchants value the ability to preview customer messages and collect contact details. The app also offers customization of the chat widget and integration with platforms like Facebook Messenger. The customer service is responsive and helpful. While the free plan suits smaller businesses, many find the paid plan's additional features beneficial.

December 20, 2017

Definitely one of my favorite apps! Recommend it all the time :)

Weave Got It Canada
Canada
May 10, 2016

Chatra, it works. We've used quite a few chat programs and this one fits 95% of the use cases for it. Simple to use, triggerable for actions users might do--which is very good and you should use. Team management, etc. We'd like to see a jabber server something that could tie in IM to the mix instead of having to keep a window around all the time, but again, not a deal breaker. Also, bonus, they are continually iterating making it better and we love it when developers continue to.. develop. ;)

Imap
United States
Edited December 29, 2015

I feel bad giving it less than 3 stars, but it doesn't really deserve it. The interface is beautiful and very easy to find what you need. However, you get what you pay for. I was very excited about finding a feature rich chat app at this price, but that's where the pros stop. Customization is very very limited... don't be fooled by the screenshots and website. You can change colors in the dashboard of your chat window ONLY. If you want to change other colors you have to use API. Also, customizable text is very limited. You only have a very few number of places where you can customize text shown before the chat. Nothing after, during, etc. The only thing I love about it is that you can see the customers cart and where they are on your webpage. Also, no close chat button for customer. Even if operator closes chat, customer still sees it as active. Chatra had a lot of potential but fell short.

http://ShopJealousy.com

Shopjealousyboutique
United States
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