Live Chat, ChatBot, Cart Saver

Chatra: Live Chat, Facebook, Email, Visitor list + Cart Saver

Shopify app insights
  • Popular with businesses in the United States

Free plan available


4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars

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631 - 634 of 634 reviews

Colorado Duds

Location United States
Time spent using app 5 days

If I could give this more starts I would! I have tried several other "Chat" apps offered as Shopify addons and nothing comes close to this one for functionality, integrations, service, and price. Easy to set up and so many ways to customize including your own custom triggers that you can set or turn off like having the chat screen popup only on certain pages and only if the customer has been back to the site 2 times. Yes you can get THAT specific. I've only been using it for a week and I am convinced that I have gained a BUNCH of sales simply for being there to answer a question when my customer has one. It has a great phone app to accompany it that also works great. Unlike other chat services, you don't have to have the app up on your phone screen for it to work. It will work in the background and pop up a notification when a chat request comes in. Seriously, give this app a try and I PROMISE you won't go back to any of the others.

Glampalm Singapore

Location Singapore
Time spent using app 5 months

Excellent app! Very easy to setup and looks great! Not invasive like some of the other chat apps! Can respond on PC and Mobile and very easy integration. Even sends email when you are offline so you can respond to customers. Has proven extremely useful. Highly recommended.


Location Spain
Time spent using app Over 3 years

This app is a must, 100% recomended. Chatra is more than a simple chat, it helps you even to reduce cart abandonments. The look is great and the features really good. I like knowing what page the costumers are in every moment and have the possibility to send them an automated message if they land on a particular page. Definetely it worths a try.


Location United States
Time spent using app Over 2 years

Wow! Awesome. The first weekend we had this installed, it proved its usefulness. Terrific options for when/where you want the chat window to pop up so as not to drive your customers away, but help them when they may be "on the fence" or need assistance (like that all-important check out page.) Also, options for personalized messages, design, etc. The accompanying app is totally rad! Need to step away from your computer? No problem. Chat from your phone! As a former customer care professional... I love it. Well done, Chatra. Well done!

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