Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,606)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving order management and delivery operations, praising its seamless Shopify integration and easy setup. It supports precise scheduling with specific delivery dates and times. Reviewers appreciate the reliable performance and exceptional customer support, noting the team's efficiency in resolving integration issues. It's valued for enhancing pickup and delivery services with comprehensive features.

Edited August 25, 2021

I was apply this app on my staging site. As test for few days, the inventory fulfillment function is uncertain at this moment. Thus, linking from Zapiet location with Shopify location still having error where the result keep revert after save and refresh.

machinesmy
Malaysia
About 2 years using the app
Zapiet replied August 26, 2021

Hello William,

Thank you for your feedback, we have released an update to fix the issue you mentioned. Which allows us o improve the experience for both yourself and future merchants. It is with the feedback of our clients that our app can grow and become the best version of themselves :)

Speak soon,

Sandy

April 21, 2020

Great app for pick up and delivery. Perfect for the current climate. Great support given the tough times. The answers to most questions are available in the FAQ.

Wagshal's
United States
About 2 years using the app
June 12, 2018

This app is fantastic, and they're always coming out with new features that add great functionality I wouldn't have even thought of.

Simply a wonderful app!

Creme Cycles
United States
About 2 years using the app
June 17, 2020

This is hands down the best app available on Shopify. It's so useful if you have a situation where you offer store pickup, local delivery, and/ or shipping. You can specify certain product types to be just pickup, or delivery, or shipping, or even a combination of these methods. I suspect this app will be even more useful now with the impact of Covid-19, I'm sure more businesses are looking for curbside pick-up or contactless delivery solutions. The developers are the best too. They respond promptly and their developers understood all my challenges and went above and beyond to solve the issue and even making customization for me. I'm so pleased with the level of commitment this company has to put out a great product and to stand by it with excellent documentation and live support. Keep up the good work. Highly recommend.

Ellenari
United States
About 2 years using the app
January 21, 2021

Fr:
Cette app est très bien, il y a plusieurs option et très facile à configuré.
Parcontre, depuis plusieurs mise à jour de leur part. Certaine chose que je pouvais faire avant n'est plus possible et le support ma informé qu'il fallait ajouté un autre de leur app pour que tout cela fonctionne.
Ce qui est a mon humble avis inacceptable. Eng:
This app is great, there are several options and very easy to configure.
Parcontre, since several updates from them. Some chose what I could do before is no longer possible and support informed me that I had to add another of their application for it to work.
Which is in my humble opinion unacceptable.

Faucher Botanix
Canada
Almost 2 years using the app
October 2, 2021

This app was a life-saver when the pandemic first hit. It is fairly easy to set up and it works with Bespoke Shipping. What has started to become frustrating is the dashboard and support. Over time, more and more old orders have started to hog the front page of the dashboard where it used to have the newest orders first. I messaged support and they said there is nothing they can do about it. Another issue is that every user essentially has admin credentials. Given that this is meant to serve businesses with multiple locations, that should be a higher priority to ensure staff doesn't mess with settings.

The Red Balloon Toy Store
United States
Almost 2 years using the app
Zapiet replied October 6, 2021

Hey guys,

We're terribly sorry to know that you had a bad experience with the order view in the app.

Instead of copying Shopify's Orders view, we wanted to offer an added value and use our orders tab to filter and search for orders that have a date applied by our widget. However, we can absolutely see that for a business like yours, providing the ability to search and find orders without dates on our dashboard is equally important. Our development team is already exploring the use of the order created date for those orders.

As for the staff accessing all the settings of the app, Shopify's staff account permissions are limited to the main tabs in the admin panel of Shopify and do not cover the inside tabs of the app. By giving access to the Apps section to your staff they will be able to access all the settings of any app, not just ours.

Thanks again,

Ismail

Edited March 19, 2020

Great app, functions as promised and the support came through in the end despite the very busy times.

Pokéd
Australia
About 2 years using the app
Edited May 23, 2021

the application that brings together everything I needed. easy to use. But if something goes wrong the customer service is amazing. Many thanks to the person who accompanied me in the best possible way. I recommend !

Fleurs & tentations
France
24 days using the app
Zapiet replied May 24, 2021

Hi there,

Thank you so much for the lovely review, it was an absolute pleasure working with you.

If there's ever anything else you need, then just send us a message and we will always be happy to help.

All the best,

Luke

Edited April 8, 2020

Came back to bring that review down to a 1 star. Even upon removing the app the code remains and continues to break our site. Oh, and I'm not sure if it mentions it anywhere, but new customers (and old) should know the only way to update the app is to email or call them to do so manually on their side. So don't forget to check daily for updates or someday you'll wake up with a site that doesn't work anymore...

App has mostly been good, however, as indicated by some other reviews there are site breaking bugs that pop up constantly. Having to delete products and make them again, flipping settings on/off/on just to get them to load, customers sitting on load screens and unable to checkout. If you want to keep these customers you better up that support system ASAP.

Apparently we aren't the only ones...
"The app has a lot of potential to be useful, especially given the current need for local delivery services. However, there are critical bugs that are causing the app to prevent our customers from checking out, likely because shipping rates requests are timing out. We have submitted multiple support requests over the past 10 days and have received no response."

-Organic Ocean Seafood Inc.

EVERYBODY'S FAMILY FRUIT
United States
About 2 years using the app
April 30, 2020

I used this app to offer delivery according to zipcodes. Customer support has been helpful, supporting me in adjusting some code to personalize the app experience.

Giving Moments
Israel
About 2 years using the app