Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,606)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving order management and delivery operations, praising its seamless Shopify integration and easy setup. It supports precise scheduling with specific delivery dates and times. Reviewers appreciate the reliable performance and exceptional customer support, noting the team's efficiency in resolving integration issues. It's valued for enhancing pickup and delivery services with comprehensive features.

July 29, 2016

This app allowed us to carry some products on our online store, for pickup only, that we weren't able to provide to our customers in the past. Any support issue we have had were addressed and fixed in a very timely manner. We highly recommend this app.

Sitstay
United States
7 months using the app
November 18, 2020

This app has enabled us to create popup locations for the safe selling of fresh chicken during the pandemic. We did encounter a problem with the app after an update. I reached out to Zapiet and they corrected the problem almost immediately. There quick response enables me to continue boasting of a 99.9% uptime. I would recommend all shopify users to look into this app that is easy to integrate and provides instant human support.

House of Raeford Store
United States
6 months using the app
Zapiet replied November 20, 2020

Hi there,

Thank you very much for the lovely review, I'm very glad I could help you out!
Please know we are always here should you need anything else :)

Have a great weekend!

Flora

February 25, 2021

We've been using Zapiet since we launched our store and support has been amazing from day 1. They respond immediately when we have concerns or need help with the system.

Big Al's Cookie Jar
Philippines
6 months using the app
Zapiet replied March 2, 2021

Hi there,

Thanks for being with us from the beginning and giving us your trust! We're here for you anytime :)

Best wishes,

Bog

April 1, 2020

We added this app after the Covid outbreak meant we needed to drastically change how we operated (we are a coffee shop). It has been perfect for what we needed to accomplish with our online ordering and adding a delivery service. Greatly appreciate the app--and all the help with my numerous questions and problem solving to tweak it perfectly to our store. Would definitely recommend adding it if you're like us and you need to switch to an organized way of facilitating new pick-up/delivery systems.

Kofenya
United States
6 months using the app
May 15, 2019

The best date & time picker on shopify by far, ive tried them all
I am using Zapiet date & time picker and their delivery rates based on postcode and both are working flawlessly a lot more functionality than others ive tried.
this is the only one that allows you to add a date & time to draft orders

Mushroom Catering
Australia
6 months using the app
March 16, 2023

Extremely helpful team and a great app! They work with you every step of the way to make sure their app integrates as smoothly as possible into your workflow. We had some bumps in the road due to other apps, but Stephane was a huge help in getting all the kinks worked out and we were able to roll out local delivery for our shops! I never hesitate to reach out with a problem, and they are always happy to help, and always in a timely manner! It seems like they have helpful staff in every time zone because I have always been able to set up a zoom call or chat at my convenience.

The initial setup can be intimidating, but they will do as much as they possibly can to make it accessible and convenient.

New Leaf Vapor Co
United States
6 months using the app
Zapiet replied March 17, 2023

Hi and thank you so much for taking the time to leave such a great review

We take pride in helping our merchants as quickly and efficiently as possible, using whichever channel works best, be it live chat, screen-sharing, emails or good old voice calls!

If you every need us in the future, we'll be there and happy to help!

-Steph

March 31, 2023

Ok these guys know there stuff and their support team is BOMB! Jessica helped me with multiple roadblocks and fixed them within minutes. I've used Zapiets products for 4 years now and love what they do. Thanks a million zapiet for turning a headache of a problem into a tirumph!

Time Travelers New Era
United States
6 months using the app
Zapiet replied April 7, 2023

Hi Nathan,

Thank you so much for your review and kind words :)
It was my pleasure helping you change your address and getting all of your rates working as they should.
If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,
Jessica

Edited September 29, 2020

The Zapiet team is really helpful. I wanted to popup a window box, they gave me a good solution to solve it. and the team always gave me quick responses when I have questions.

Oomomo Store - British Columbia
Canada
6 months using the app
December 11, 2017

Store Pickup + Delivery was the perfect solution for our interior design/home furnishings shop. Many of our items are heavy and expensive to ship. The ability to designate specific products for local delivery and/or store pickup makes our lives so much easier. Moreover, Sam and the team at Zapiet were amazing in helping us get things set up and ironing out the one or two wrinkles we ran into.

The Swede And The Swan
United States
6 months using the app
May 17, 2018

I haven't come across an app so important that I cannot live without it. Here at Fishandmeat, this app is a lifesaver controlling end to end delivery and logistics needs and we are forever grateful to the team.

And the best part of it is that you get one of the best customer services in the industry, the team is so supportive and helping that every issue is clearly dealt and fixed proactively saving our day... This is the best part where they are there for you 24X7 supporting any issue you face ( there are literally none ) but if you have one, these guys are there for you.

Kudos to the zapiet team for coming up with a brilliant app and most importantly unparalleled customer service

Thank you, from the bottom of my heart. I would rate a 100 star. But that's not there unfortunately

Lots of love from India :)

Fishandmeat
India
6 months using the app